Recent Posts

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April 6, 2018
Employees Customer Service Knowledge and Its Importance

Customer service is considered to be the front liners of every businesses, but this should not be exclusive to your agents but to all employees - Here's why

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March 9, 2018
5 Types of Customer Service

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service.

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February 27, 2018
5 Major Customer Service Mistakes that Drives Customer Away

Your customer service serves as the face of your business. Avoid these 5 major customer support services mistakes to keep your customers happy.

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February 13, 2018
How Important is Tier 2 in Escalation Management?

Escalation management has been an outsourcing strategic solutions that helps businesses deliver an organized assistance.

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February 6, 2018
How Chat Service Grew as an Excellent Customer Support Tool

Discover how chat service developed from being a simple communication tool to a highly dependable and impressive messaging channel for businesses.

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