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June 18, 2018
How Live Chat Support Enhances Customer Service

Employing live support helps enhance a brand's customer service while unlocking opportunities to boost sales, maximize manpower and enhance B2C relations.

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June 13, 2018
6 Must-Have Features of Support Ticket System

Support ticket system can be more reliable and cost-effective if it is enhanced with features that bank on customer convenience, practicality, and teamwork

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May 4, 2018
Why Order Verification is a Reliable E-commerce Tool

Order verification is a form of customer support service that secures sensitive customer information and ensures a smooth transaction for online purchases.

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April 6, 2018
Employees Customer Service Knowledge and Its Importance

Customer service is considered to be the front liners of every businesses, but this should not be exclusive to your agents but to all employees - Here's why

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March 9, 2018
5 Types of Customer Service

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service.

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