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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

How to Set Customer Service Goals for Your Support Team

In a 2018 survey, 66% of consumers say that customer service is essential when choosing a brand, while 89% of customers switched companies because of bad customer service experiences. In other words, it is no longer a secret that customer service is vitally crucial to your business. We all know that their role is to […]

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How to Write Great Customer Service Email

Email has become an invaluable business communication tool that has been used for many years. It is used to interdepartmental communication in companies and in addressing client concerns. One of the advantages of email is you can use it anywhere provided that you have a stable internet connection. That is why businesses are taking advantage […]

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Benefits of Call Center Services for Small Businesses

When you hear the term ‘Call Center’, you would usually associate it with huge businesses that have big budgets. They can afford an in-house team that handles inbound and outbound calls. However, that is not always the reality in a call center setup. The service is not limited to large corporations. Even small businesses can […]

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What Is a Softphone, Its Features, and Benefits for Your Business

The days of the landline phone are now gone. As the virtual becomes a trend, flexible communication solutions are becoming more and more essential. The Internet that connects people from all walks of life has played a vital role to make communication easier and faster. Part of the innovative ways to communicate with the customer […]

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How to Identify Customer Needs: Step by Step Guide

Customers―indispensable contributors to the success of all businesses. These are the people who can directly affect your business’ progress, and so making them experience superior assistance is of utmost importance. The best starting point to deliver that is by learning how to identify client needs and expectations. No matter how good your product may be,no […]

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The Importance of Quality Assurance in the Contact Center

How does a company improve its services and customer experience? The answer is quality assurance. ‘ Quality Experience Just for You.’ This is the motto of every service provider and manufacturer of household brands. The statement holds, especially in contact centers. Today, around 60,850 contact centers exist around the globe. Day in and day out, […]

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5 Best Practices to Improve Customer Satisfaction (CSat) in the Contact Center

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. —  Ray Kroc, Founder, McDonald’s As a business, your job is to make your customers happy. They are your lifeline, and they define your success and failure. […]

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Customer Service in Gaming Industry: Importance and Challenges

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several people are turning to game […]

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How to Boost Customer Engagement: 5 Successful Engagement Strategies

Have you tried checking your social media posts last Monday? No likes yet? What about your blogs? Zero readers? How about your newsletter? Still, no subscribers? Surely, you’ve been trying your best to produce high-quality content. Yet how come it seems like you’re still being left behind? Let’s look at it from a different perspective. […]

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A Quick Guide to Hiring a Third-Party Vendor

As a business owner, you know well how it is your responsibility to focus on your strengths to set your business apart from your competitors. To make this possible, there are several factors that you need to consider such as remarkable services, expert pools of manpower, and ultimately, building and maintaining excellent rapport with customers. […]

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10 Reasons to Use Chatbots for Marketing and Driving Sales

As a business owner, you are prone to traveling a lot, mainly as part of promoting your products and expanding your business reach. Say, you are about to re-book your flight, so you look up an airlines’ website to get in touch. Suddenly, something pops up on your screen: A chatbot. The chatbot begins asking […]

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10 Best Virtual Assistant Companies

Managing help desks, whether the front or back-office operations is one of the most taxing experiences you would have as a start-up or well-established business. Not to mention, everything is now online, even more so since the pandemic started. If your business is not online, you are at a higher risk of failing to gain […]

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