Blogs

A home for inspiring stories on business and technology.

LATEST

Top 8 Customer Service Trends in 2022

They say the world was never the same ever since the onset of the COVID-19 pandemic. Indeed, work, school, and business agendas all had to be carried out using a contactless method to prevent the spread of the deadly virus. ...

How to Create a Communication Strategy

A business that lacks communication skills can wind up like a lonely child in a sandbox with nobody to play with. Customers are the lifeblood of any business, and so it is imperative to develop an effective communication strategy for your company to stay on track. Without a clear-cut system ...

How to Write Great Customer Service Email

Email has become an invaluable business communication tool that has been used for many years. It is used to interdepartmental communication in companies and in addressing client concerns. One of the advantages of email is you can use it anywhere provided that you have a stable internet connection. That is ...
Different ways to protect content moderators

6 Effective Ways to Protect Content Moderator Mental Health

Discover the 3 effective ways on how companies and huge industries protect content moderators from monitoring offensive and sensitive materials online. ...
Live Chat operators assisting customer concerns

Here are 9 tips for providing excellent live chat support

Here are the five easy to do live chat tips to establish rapport and create a proactive assistance with your customers. ...

10 Reasons to Use Chatbots for Marketing and Driving Sales

As a business owner, you are prone to traveling a lot, mainly as part of promoting your products and expanding your business reach. Say, you are about to re-book your flight, so you look up an airlines’ website to get in touch. Suddenly, something pops up on your screen: A ...

How to Boost Customer Engagement: 5 Successful Engagement Strategies

Have you tried checking your social media posts last Monday? No likes yet? What about your blogs? Zero readers? How about your newsletter? Still, no subscribers? Surely, you’ve been trying your best to produce high-quality content. Yet how come it seems like you’re still being left behind? Let’s look at ...

Customer Service in Gaming Industry: Importance and Challenges

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several ...

The Importance of Quality Assurance in the Contact Center

How does a company improve its services and customer experience? The answer is quality assurance. ‘ Quality Experience Just for You.’ This is the motto of every service provider and manufacturer of household brands. The statement holds, especially in contact centers. Today, around 60,850 contact centers exist around the globe. ...

How to Identify Customer Needs: Step by Step Guide

Customers―indispensable contributors to the success of all businesses. These are the people who can directly affect your business’ progress, and so making them experience superior assistance is of utmost importance. The best starting point to deliver that is by learning how to identify client needs and expectations. No matter how ...