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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

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BULK SMS: Live Operator Online Platform

With the constant advancement of technology comes more channels for businesses to reach out to their customers. However, even when these channels expand, there is one medium that remains to appeal to both the newer more tech-capable generation and those who are less enthusiastic about the new gadgets – SMS. 78% of people would like […]

Social media icons connected to customer service

Social Media as a Customer Service Tool

Most businesses have seen the power of social media. In fact, social media coverage is now a major part of a company’s business strategy. Having an active presence on social media not only showcases your products and services, it also keeps you in-touch with your audience which is a prime way of providing customer service. […]

UI and UX sample design on laptop and phone

User Interface vs User Experience

When creating a website for your brand, the main concern is what is the best design approach to take for your page. Should you be focused on the use of it or in the overall design? The key is finding a balance; but in order for you to do that it is best to understand […]

text moderation services process

Text Moderation: The Devil is in the Details

In the event of allowing your brand to gain ground through customer and user content, a business takes a huge risk in terms of reputation. Whether your company opts to run an online interactive online community, allowing onsite customer content or even actively encouraging user generated content (UGC); managing it becomes very crucial as your […]

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Giving Customer Service Knowledge to All Employees

In the operations of customer support services, it is important to ensure that your agents ultimately know the ins and outs of your products/services. This knowledge will help your team become more confident, competent and efficient. These qualities will surely be reflected during their interaction with a customer, which in time will result to higher […]

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Video SEO and Its Influence on Search Traffic

Google’s capability to differentiate between good and bad content is becoming more and more sophisticated. SEO services strategies are beginning to favor user experience over the old link building tactics. This change gives rise to video content. Though videos can’t be read and fully assessed by Google in the same terms as other content scanned […]

Customer Support Services Agent

Tone: The Human Touch to Customer Support Services

Contact Center Services have various available channels that can help reach out to your customers and improve their experience with your brand. This could be automated for faster response and less costs. However, there is one factor that you can add on for you to further improve on customer satisfaction: creating a human touch. Having […]

IT Support Services business process

The Importance of IT Services and Systems for Business

Every business, whether small or big, needs effective IT services and systems in order to gain productivity in their vast corporate organization. Strong and reliable IT support services can enable companies to stay competitive. Being up-to-date on tech trends can actually cut back any possible IT costs in the future. Businesses become more flexible and […]

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Mistakes in Social Media Messaging that Affect Credibility

One of the trends that various companies are starting to adapt recently is the creative use of social media to increase their online presence. Despite it being a great way to connect with more customers, especially the internet generation, there are some activities done online that may be more damaging, than beneficial, to your reputation. […]

Editorial Calendar

Content Strategy: Editorial Calendar Creation

If your business needs a tool that helps with your content writing services, organization and SEO services project management then an editorial calendar is probably the right solution for your team. An effective content strategy requires a well planned editorial calendar which will help your team better manage schedules and keep writers accountable for their […]

Social Media Management logos

Social Media Management Skills for Better Results

Almost every company is involved in social media services to advertise their products or to enhance their engagement with customers. Companies put importance to social media management and to the skills associated with the role to achieve better outcomes. The success of your business social media services depends on the skills of your social media […]

Creative Language translation Services in different language

Language Translation: A Creative Process

Language translation is quite often overlooked and limited by the simplified view most people have of it. A layperson automatically assumes that language translation services requires knowledge of two or more languages and “converting” one language to the other. But beyond this bland and plain understanding lies a more complex process. There is more to […]

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