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a step towards building a community
UGC Content Moderation: A Step Towards Building a Community of Trust

Have you ever wondered what the world would look like without UGC content moderation? Without someone or something keeping an eye on the content we create, post, or share online? It would likely result in an uncontrollable and unpredictable digital world. It is like a game without rules, confusing and chaotic. This is why content […]

By Althea Lallana
user generated campaigs
Why Is Content Moderation Important for User-Generated Campaigns

The 2023 report from Statista reveals that there are 240,000 images uploaded on Facebook every minute, 65,000 photos posted on Instagram, and 575,000 tweets shared on X (formerly Twitter). This only means that the increasing volume of user-generated content (UGC) makes managing and assessing their relevance more challenging.  Also, the diversity of these online materials […]

By Althea Lallana
Cover - new media services
Effective Communication Strategies in Billing Customer Support

It is one thing to attract and bring more customers to your business and another to effectively communicate with them. This emphasizes how effective communication with customers makes a difference in providing billing customer support.  But what is billing customer support, you ask? Billing customer service is a type of customer support that focuses on […]

By Althea Lallana
social media moderator
Customer Support in the Age of Social Media

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

By Althea Lallana
diverse call center agent
Top Trends in Multilingual Customer Support Outsourcing for 2024

Another year means another opportunity to revolutionize customer support experiences globally. While most people are concerned with starting the year right, businesses are preparing for a significant shift in approach and customer behavior. Thus, the lookout for customer service trends.  Being updated on the latest trends in customer service helps businesses reach new markets, stay […]

By Althea Lallana
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