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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

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How Live Chat Support Enhances Customer Service

Customer support is continuously evolving together with the changing lifestyles and demands of end-users. From using phone calls to enabling the use of emails, customer service has had its fair share of fallbacks that led to the development of channels maximizing on faster and easier communication. Among the finest innovations for customer service is the […]

Support Ticket System Process

6 Must-Have Features of an Efficient Support Ticket System

A brand’s customer support becomes more empowered when it is backed by efficient support ticket systems. Support tickets are issues or service requests sent by end-users or customers through a company help desk’s ticketing system. As a collaborative tool between a brand’s customer support and IT department, a customer support ticketing system provides a more […]

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The Fundamental Basics of Image Moderation

It can be risky to employ user-generated content (UGC), but it is likewise an effective way of gauging audience engagement better. UGC is like the digital and modernized version of word-of-mouth, and that’s what makes it among customers’ most trusted basis for scrutinizing brands and assessing the services they want to avail. There are different […]

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2018 Banner Design: A Beginner’s Guide

Banner design is a fundamental component of online branding. When marketing a business’ products and services, catering to the visual component of the target audience’s purchasing intent and behavior is a crucial factor. Banners are among the most prevalent forms of graphic design used to market services at present. The addition of graphics and visuals […]

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The 3 Types of Transcription: Edited, Verbatim, and Intelligent

Transcription service is a useful tool that helps brands save time and money. By converting speech, audio and video files into a written or electronic text document, a business is able to pursue designated project timelines without delay and focus on its principal objectives. Important meetings and discussions are recorded, thereby providing accurate accounts that […]

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10 Most Common Online Scams and How to Avoid Them

Customer convenience always comes with a price. Cybercrime has been shape-shifting with the times, criminals are now craftier when it comes to exacting their selfish and evil schemes.  The result is, the more dependent customers and brands are on the internet, the more susceptible they become to various forms of online threats and scams. No matter […]

Design and development process

5 Ways to Bridge the Gap between Design & Development

Online branding, design, and development are very important factors that determine successfully tailored business websites and product promotions. The roles and purposes of design in online branding vary from that of development but both balance each other in a way that helps make product creation and digital marketing more effective. Bridging the gap and finding […]

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A Simple Guide to Customer Escalation Management

Every customer support service must be backed up by a competent escalation management system. Otherwise known as “incident management.”  Escalation is the process of passing on calls from the support agent to more experienced and knowledgeable employees in the company, such as managers, supervisors, and even fellow agents. Calls may also be transferred to certain […]

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SMS Chat: 8 Efficient Ways to Boost Business Credibility

Over the recent years, the emergence of the digital and mobile era brought a challenge for brands to continuously satisfy client expectations and prevail over tougher, more established competitors. It was also around the same time that SMS began presenting small to mid sized businesses with countless ways to improve on their services and meet […]

Social Media Community Management Team using different devices

What Is Social Media Community Management?

With the rise of social media marketing, the demand for better social media community management grows; but what is it and how does it work?   Social media community management is the next step after you have set up your social media pages and have planned out your campaign. It is the process in which […]

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IM CHAT – Live Operator Online Platform

There are various ways for you to reach out to your customers and for them to reach out to you. However, with the multiple platforms available, it might be tough for you to find the right channel to use, especially, if you can only allot a budget for one or two. When choosing a platform […]

Content Writer and Content Developer facing each other

Content Writer and Content Developer: Why Businesses Need Both

Several businesses are no longer strangers to the benefits that a solid content writing service can bring.  Content writers are hired for the specific purpose of assisting in product and service advertising. While it is true that employing content writing services is a must for brands, it is not enough as a resource if business […]

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