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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

social media icons and facebook on a weighing scale

Facebook’s Algorithm Changes: How it Affects Social Media Marketing

On January 11th the founder of Facebook, Mark Zuckerberg announced that Facebook would be changing its news feed algorithm to prioritize more meaningful interactions among family, friends, groups and less from businesses, brands and media. On the top of that, Facebook also disclosed that the changes will reduce the engagement for pages across the board. […]

contact center services agents handling different customers refund request

Refund Payment Solutions in Business

In any kind of business, regardless of how amazing your products or services are, unsatisfied customers are unavoidable. Your business, just like any person in the world, cannot please everyone. However, what you can do is be prepared for this kind of situation. Having customer support services available is one of the core things you […]

Outsourcing solutions agents in different level

How Important is Tier 2 in Escalation Management?

Customer service outsourcing is both an important and challenging service to manage for businesses. Every company that continues to expand and grow continuously is bound to keep up with increasing audience demands. Escalation management has been among the strategic outsourcing solutions that’s been adapted by several brands as this allows more organized delivery of customer […]

Business man using content moderation services got a positive users review

The Role of User-Generated Content in making your Brand more Credible

Marketing has always been part of every business strategy, most of its process is all about sharing an honest opinion — and enabling your customers to share their thoughts is the best way to effectively drive user-generated content. It is a major element for an effective content marketing strategy for most product, brand or company. […]

Call Center Outsourcing agent around the world

Outsourcing Call Center Service – What are the Benefits?

Acquiring a call center outsourcing service is a common business option; the business industry has acknowledged that companies who outsource gain much in terms of reduced costs and a larger workforce. Some reasons why businesses outsource include achieving flexibility, capacity to run their company’s operations, including entering into a new market or increasing reach. Other […]

two language translation company shaking hands

Translation Services and Keeping-up with the Market

Translation services used to be a straight-forward task. Context, grammar and written output – done. But in a constantly connected world, language translation has taken on a new and more critical role; to reach audiences with pinpoint accuracy. Unlike books, publications, circulars and other text-based translatable content, online business translation is more targeted and a […]

charles darwin theory of mans evolution

How Chat Service Evolved as an Excellent Customer Support Tool

There is no denying that chat support has come a long way as a tool for boosting communication channels and customer satisfaction. Although chat started out as a modernized channel for individuals to exchange messages especially on their social media profiles, several business owners have gone out of their way to employ chat service to […]

Moderators in police uniform moderating content

Moderators: The Content Police

The world is no longer new to the competitive advantages that the internet can bring to numerous businesses. People flock to the internet because aside from being one of the major sources of information, it also provides easier access to different forms of entertainment and services. It is this high dependency on the web that […]

two writers doing content writing services

Writing for Readers: Why The Audience Plays a Vital Role in Content Marketing

The main purposes of content writing services are to promote the brand, market services, and educate and engage the audience. Of the three objectives mentioned, keeping the audience informed and engaged is the most crucial part. The audience is the target of whatever content a business publishes. As such, readers have the power to determine […]

five web designer standing beside a book with web design

Web Design: Judging a Book by it’s Cover

Visuals are an integral part of businesses that aim to attract clients or customers. The written content, products/services and branding of a business requires web design. An idea can come within a split-second or developed over time. But any idea is only as good as how well it can be presented. Studies on preferences, test […]

building pulling by different social media to reach a goal plug

Social Media Services: The Competitive Edge Every Business Needs

It would be wise for business owners to take advantage of the fact that there are currently over 2 billion internet users with active social media accounts. And the best way to make the most of such a huge number of potential customers is through creating a social media page. Social media dominates today’s online […]

customer support agent surrounded by sms, im, voice and email icon

Omni-channel Customer Support

With the growing needs of empowered customers everywhere, service providers are leveraging to provide exemplary customer support services to gain end-users brand loyalty. Today, businesses can pick from various channels; SMS, Live Chat, Voice and Email. Through these service channels, businesses become more accessible, consistent and able to integrate quality service. A study made by […]

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