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How to Write Great Customer Service Email

Email has become an invaluable business communication tool that has been used for many years. It is used to interdepartmental communication in companies and in addressing client concerns. One of the advantages of email is you can use it anywhere provided that you have a stable internet connection. That is ...

Benefits of Call Center Services for Small Businesses

When you hear the term ‘Call Center’, you would usually associate it with huge businesses that have big budgets. They can afford an in-house team that handles inbound and outbound calls. However, that is not always the reality in a call center setup. The service is not limited to large ...

What Is a Softphone, Its Features, and Benefits for Your Business

The days of the landline phone are now gone. As the virtual becomes a trend, flexible communication solutions are becoming more and more essential. The Internet that connects people from all walks of life has played a vital role to make communication easier and faster. Part of the innovative ways ...

How to Identify Customer Needs: Step by Step Guide

Customers―indispensable contributors to the success of all businesses. These are the people who can directly affect your business’ progress, and so making them experience superior assistance is of utmost importance. The best starting point to deliver that is by learning how to identify client needs and expectations. No matter how ...

The Importance of Quality Assurance in the Contact Center

How does a company improve its services and customer experience? The answer is quality assurance. ‘ Quality Experience Just for You.’ This is the motto of every service provider and manufacturer of household brands. The statement holds, especially in contact centers. Today, around 60,850 contact centers exist around the globe. ...

5 Best Practices to Improve Customer Satisfaction (CSat) in the Contact Center

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. —  Ray Kroc, Founder, McDonald’s As a business, your job is to make your customers happy. They are your lifeline, and they ...

Customer Service in Gaming Industry: Importance and Challenges

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several ...

How to Boost Customer Engagement: 5 Successful Engagement Strategies

Have you tried checking your social media posts last Monday? No likes yet? What about your blogs? Zero readers? How about your newsletter? Still, no subscribers? Surely, you’ve been trying your best to produce high-quality content. Yet how come it seems like you’re still being left behind? Let’s look at ...

A Quick Guide to Hiring a Third-Party Vendor

As a business owner, you know well how it is your responsibility to focus on your strengths to set your business apart from your competitors. To make this possible, there are several factors that you need to consider such as remarkable services, expert pools of manpower, and ultimately, building and ...

10 Reasons to Use Chatbots for Marketing and Driving Sales

As a business owner, you are prone to traveling a lot, mainly as part of promoting your products and expanding your business reach. Say, you are about to re-book your flight, so you look up an airlines’ website to get in touch. Suddenly, something pops up on your screen: A ...