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SHINY NEW IDEAS, GUIDES AND INFO FOR BETTER BUSINESS

The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

How to Boost Customer Engagement: 5 Successful Engagement Strategies

Have you tried checking your social media posts last Monday? No likes yet? What about your blogs? Zero readers? How about your newsletter? Still, no subscribers? Surely, you’ve been trying your best to produce high-quality content. Yet how come it seems like you’re still being left behind? Let’s look at it from a different perspective. […]

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A Quick Guide to Hiring a Third-Party Vendor

As a business owner, you know well how it is your responsibility to focus on your strengths to set your business apart from your competitors. To make this possible, there are several factors that you need to consider such as remarkable services, expert pools of manpower, and ultimately, building and maintaining excellent rapport with customers. […]

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10 Reasons to Use Chatbots for Marketing and Driving Sales

As a business owner, you are prone to traveling a lot, mainly as part of promoting your products and expanding your business reach. Say, you are about to re-book your flight, so you look up an airlines’ website to get in touch. Suddenly, something pops up on your screen: A chatbot. The chatbot begins asking […]

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10 Best Virtual Assistant Companies

Managing help desks, whether the front or back-office operations is one of the most taxing experiences you would have as a start-up or well-established business. Not to mention, everything is now online, even more so since the pandemic started. If your business is not online, you are at a higher risk of failing to gain […]

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Pros and Cons of Customer Service Automation

Exceptional end-user assistance means making every second count. A customer who has to wait for several minutes just to receive a response from your team is more likely to switch to your competitor. […]

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Contact Center Automation: Best Practises

When a person orders food online, they expect fast delivery at 15 minutes tops. People scan QR codes to save themselves the trouble of falling in line when making appointments or registering during events […]

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Omnichannel Customer Service: Tips and Best Practices

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. […]

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How to Use Website Live Chat to Generate Leads

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. […]

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The Pros and Cons of Outsourcing & In-House Customer Service: Which Side Are You On?

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. […]

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Working with a Blogger Virtual Assistant: Everything You Need to Know

In today’s digitized setup, content plays an integral role in catapulting one’s brand into long-term stability. Posting relevant, useful, and niche-focused content has increasingly become crucial now more than ever as it enables you to leverage your competitive edge, reach a wider group of target demographics, and ultimately, gain one step ahead of your competitors. […]

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Benefits to Hire Amazon FBA Virtual Assistant

Are you an Amazon seller for baby products? Or, maybe, you’re a jeweler who makes and sells jewelry items. Perhaps you own an international company that sells top-rated brands on Amazon? Regardless of what products you sell and how you source them, one thing’s for sure is you have a lot in your hand. Whether […]

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Why Is It Better to Hire a Pinterest Virtual Assistant

When you browse any social networking platform, what do you see? Surely, you’ll be met with thousands and thousands of posts varying from photos to texts to videos of different types of topics. […]

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