Blogs

Cold calling strategies are rapidly overshadowed by new lead-generation systems emerge. Outbound calls tend to have an intimidating ring to them. Imagine calling a complete stranger to promote a specific product or service without knowing whether they require it or not.  It is quite a daunting task to accomplish. What ...

Customers, not sellers, now have the lion’s share of influence in the market.  Loyalty and customer retention are built based on exceptional customer experience. Typically, people are prepared to pay more for the same goods and services, especially if it’s high-quality products at a low price. They become even willing ...

According to a 2019 Statista report, one-third of online users worldwide fall between the ages of 25 and 34. Meanwhile, 18% of users worldwide were between the ages of 18 and 24. In 2021, the total number of internet users is estimated to be around 4,832.89 million, and it is ...

A successful email marketing campaign entails fundamental steps carefully planned and executed to ensure the right audience is targeted for brand promotion. ...

One of the objectives of a call support team is to keep a careful eye on customer satisfaction. Since customer satisfaction leads to higher revenue, a well-enhanced call center structure is paramount, it is safe to conclude that they are crucial to the long-term viability of reputable businesses. Research, strategy, ...

The use of artificial intelligence in customer service has left a significant impact on how firms execute customer-centric methods, and that’s over the span of just a few years. AI has considerably augmented business marketing functions, making it easier for them to create more personalized solutions to meet client needs. ...

Customer service is critical in the corporate sector. Regardless of how amazing your products are, you will not thrive in an ever-changing market unless you deliver personalized client care that strengthens the link between your company and its clients. As the lifeline of every business, your patrons require immediate and ...

Admit it, the first thing that springs to mind when we hear the term customer service is problem resolution and communication.  It is a reality that we often overlook, particularly the fact that having great customer service skills entails more than just answering the phone or conducting follow-up assistance via ...

A business that lacks communication skills can wind up like a lonely child in a sandbox with nobody to play with. Customers are the lifeblood of any business, and so it is imperative to develop an effective communication strategy for your company to stay on track. Without a clear-cut system ...

Email has become an invaluable business communication tool that has been used for many years. It is used to interdepartmental communication in companies and in addressing client concerns. One of the advantages of email is you can use it anywhere provided that you have a stable internet connection. That is ...