Business Outsourcing Support Services
New Media Services offers tailor-made and outsourced business support services
to elevate your services and core operations.
CHAT OPERATOR SERVICES
CHAT OPERATOR SERVICES
Our multilingual chat operators are trained to help drive higher conversions and reduce operational costs on your messaging & social platforms.
OUR Approach
Respond
We address all queries about our services within 24 hours. Our team listens closely to every unique business support outsourcing requirement.
Review
We dig deeper and flesh out more details about your queries and requests. We want to develop a solution that is accurate to your business needs.
Design
Whether you want to maximize resources or leverage operations, we prepare a business proposal that adheres to your specific outsourcing objectives.
Apply
Get consistent updates and first-hand access to our work process. We are an outsourced business services company that prioritizes client satisfaction.
Improve
We adjust our solutions based on your feedback. Our team analyzes accumulated customer data and statistical reports generated by our services.
Perfect
Our business outsourcing solutions are tailored to your specific preferences and goals. We continue to augment our services until we meet your expectations 100%.
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What we offer, Our Services
Customer Support
Aside from supporting multiple languages, we also maximize both human and AI capabilities. We cover General, Technical, & Advanced support, Sales support, Inbound & Outbound Customer Assistance, and Setup & Provisioning Services.
Contact Center
Exceed customer expectations through our versatile lineup of contact center services. We offer call center services, escalations, live chat support, and email support. Deliver 24/7 assistance and highlight customer convenience.
Content Moderation
Maintain a spotless online reputation with our innovative content moderation services. Our human moderators decipher user context behind their posts, while AI automates profanity filters & speeds up the content checking process.
Social Media Moderation
Our social media moderation service helps businesses establish a solid and favorable online brand. Preserve your services’ credibility while keeping your followers safe from scammers, online trolls, and misleading information.
Chat Operator Services
We have skilled chat operators capable of handling different types of communication services. Increase engagement on your niche or mainstream messaging platforms. Outsource our chat operators on an hourly or chat-based setup.
Live Chat Support
Entertain customers and potential leads on your website with live chat support. Streamline your customer help desk with real-time interaction. Enable continuous assistance with the help of chatbots & a customizable chat widget.
CASE STUDIES
Client: Online Dating Platform for Serious Relationships
An online dating platform dedicated to providing an open space for people to establish long term relationships needs solutions for the following:
Real-time verification of user sign-ups in the platform
Profile authentication system to avoid catfishers and frauds
Efficient content monitoring at a flexible price range
Fully operating manual and automated filters to foster a respectful dating environment
Client: Mobile Games Development Company
A company specializing in developing mobile games was looking to improve their customer support services, specifically:
Improving and speeding up the process of billing and monitoring customer transactions
Providing a fast-paced in-game response to all customers
Ensuring that all their users get assistance at all times during and after playing
Client: A Mobile Game Developer Company
This mobile game developer company aims to expand their presence on social media and requires assistance for the following:
Protecting followers from fraudulent schemes
Getting rid of unwanted and irrelevant texts and multimedia content
Monitoring fake accounts (smurfs, boosters, and fake traders)
Responding to various user comments and reviews
Business Intelligence Outsourcing Services: World-Class Staff and AI Functioning Combined
With a deep understanding of what motivates customers & fuels businesses, we developed hybrid outsourcing solutions for various business setups.
Our Client Says
"I have been associated with NMS for the past 2 years working with a number of staff in the areas of account management, web design, SEO, video design and production, social media management to name a few. NMS are integral to my business operations and success and as such, I consider a valuable partnership. Highly recommended."
"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses. "
"New Media Services have helped us on various different tasks (design, development, moderation). They have been flexible, solution driven and efficient. It has been a pleasure to work with any of the team members and we hope to be able to work more with them in the future."
"For over 5 years, NMS has screened hundreds of thousands of comments made by citizens on behalf of our government clients. They are a core part of our service offering and ensure content is kept appropriate and respectful, always acting quickly and staying on top of things no matter how busy things get."
"We are cooperating with NMS for years and they support us diligently on daily tasks with no exception and on timely manner. Being present globally requires assistance on multiple languages, in order to feel and be part of community. That is what NMS provides us. They are handling huge number of tasks coming 24/7 from various parts of world and we haven`t seen any hiccup down the road."
"We have been working with NMS for over a year and we are very happy with you guys. The fluidity of communication, the speed of work completion and your constant availability means that our workflows have been greatly accelerated. Now, whenever we have a question or concern related to content, we think of NMS because they surely have a solution for us. Thank you!"
"New Media Solutions has done a great job in supporting our clients. Their team is available all time for our questions and wishes. Also, our clients were completely satisfied with the English level of NMS support specialists. Highly recommend!"
"NMS is helping us now since 5 years. They help us with their customer care service in a multilingual environment. NMS has proven its efficiency and flexibility since years now. I consider NMS as a professional and trusted company that I would sincerely recommend to any other one, and I hope to work more and more with NMS in the coming years. All the best ! "
"NMS is an international and very competent Customer Care Partner. We are happy to work with such a reliable and solution-oriented team. "
"NMS is a great design resource. They cover a lot of ground; they've done work for us in web design, graphics and video. They're quick and provide multiple directions to take each project."
"We have been super pleased with New Media Services and the quality they provide our customers. As our business grew, we wanted to expand our support hours. Our Team Leader quickly learned our products and helped make the transition seamless. The agents are professional, hardworking and treat our customers with respect and care. We highly recommend New Media Services for any customer support needs."
"I've been working with NMS for over 5 years and wouldn't be where I am without them. They are an important part of my business. Whatever task I need, they are able to work on it at a great price."
"Working with NMS has always been a pleasure! They are there for me when I need them so I have nothing to complain about. My compliments!"
