Business with AI

Human and AI Business Process

outsourcing solutions

We create value in project leading, digital design and complex development
projects in fintech, greentech and startup sectors.
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Our Business Outsourcing Services

Multilingual Customer Support Services
Content Moderation Services
Outsourcing Services
Virtual Assistant Services
Seat Leasing Services

Multilingual Customer Support Services

Expand your business’ global reach and elevate customer satisfaction. Our multilingual customer support outsourcing services covers voice support, email support, and live chat support.

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Content Moderation Services

Protect your brand by facilitating a safe online space for your website, applications and community members. We employ a combination
of human and AI content moderation for all
types of user-generated content.

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Outsourcing Services

Simplify your operations with our comprehensive outsourcing solutions. Whether you need customer support, IT services, HR management, or creative services, we deliver efficient and scalable services to help your business grow and thrive.

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Virtual Assistant Services

Save time and boost productivity with our expert virtual assistants. From administrative tasks and social media management to content creation and e-commerce support, our VAs are here to help you focus on your core business goals.

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Seat Leasing Services

Flexible and cost-effective office solutions tailored to your business needs. From fully equipped workstations to IT support and shared amenities, we provide the infrastructure you need to scale without the overhead costs of setting up your own office.

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The NMS Advantage

Maximize your budget with our flexible Pay-Per-Service model! We offer affordable rates based on actual activity, covering a range of services that go beyond just agents, including multilingual customer support, human and AI-powered content moderation, outsourcing for IT, HR, and creative needs, virtual assistant services, and seat leasing.
Team success and collaboration
300
+
Happy Clients
17
+
Years in business
68371
+
Cups of  coffee
500
+
Projects

Our Business Outsourcing Services

We create value in project leading, digital design and complex development projects in fintech, greentech and startup sectors.

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Customer Support Service

Multilingual Customer Support Services

Centralize your user assistance with our multilingual customer support outsourcing services. Our expert agents and contact center services help deliver quick and high-quality assistance.

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Voice Support Service

Voice Support Services

Provide your customers across the globe with the support they deserve through our multilingual voice customer service. With our voice support services, you can expand your customer coverage, boost your workforce and bring your business to new heights.

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Inquiry

Language-specific assistance 24/7

Refunds

Simplifies refunds.

Cancellation

Simplify cancellations to fit your needs.
Email Support Outsourcing Service

Email Support Outsourcing Services

Outsource email support services dedicated to giving prompt and precise responses to customer queries. Experience top-notch multilingual customer service email management.

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Features

Multilingual Agents

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 Availability

Quick handling based on Client’s preferred time-frame

Actual agent replies as well as template-based replies

Coverage

Available on per email, per issue thread closed, or per hour basis

Shared or dedicated agents available

Schedule-based messaging or 24/7 support

Live Chat Support Service

Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.

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Inquiry

Retain quality in your customer service.

Refunds (processing)

Benefit from our wealth of experience in refund processing

Cancellation

Maximize your efficiency and enhance customer convenience.
Billing Customer Support Service

Outsourcing Billing Customer Support Services

Outsource email support services dedicated to giving prompt and precise responses to customer queries. Experience top-notch multilingual customer service email management.

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Multilingual Call Center

Contact center services help deliver quick assistance

Email Support

Giving prompt and precise responses to customer queries

Live Chat Support

Establishing customer trust and boosting engagement

What Our Clients Say About Us

All Testimonials

"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses."

Andrew

Dr. Andrew Arnold

Million Dollar Wellness

"For over 5 years, NMS has screened hundreds of thousands of comments made by citizens on behalf of our government clients. They are a core part of our service offering and ensure content is kept appropriate and respectful, always acting quickly and staying on top of things no matter how busy things get."

Adam Smith

Adam Smith

Harvest Digital Planning

""We are cooperating with NMS for years and they support us diligently on daily tasks with no exception and on timely manner. Being present globally requires assistance on multiple languages, in order to feel and be part of community. That is what NMS provides us. They are handling huge number of tasks coming 24/7 from various parts of world and we haven`t seen any hiccup down the road.""

Filip Simceski

Filip Simceski

Centili

A Powerful Collaboration of Human and AI

We possess a deep understanding of what motivates customers and fuels businesses, making our hybrid business outsourcing solutions perfect for various business setups.
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Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

1710/35 Spring Street, Melbourne, VIC 3000 Australia

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

Dnipro

Email Us

info@newmediaservices.com.au

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    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

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