We offer Hybrid Services that combine Human expertise and
AI solutions to support global brands and industries.
HAPPY CLIENTS
YEARS IN BUSINESS
CUPS OF COFFEE
PROJECTS
Our flexible business process outsourcing services are used as cost-effective countermeasures for handling customer concerns and organizational requirements. By combining the adaptable expertise of the human-powered workforce with the innovative machine and deep learning capabilities of AI, NMS makes seemingly impossible goals possible to achieve.
NMS’ diverse combination of business intelligence solutions include:
Achieve more for your business with our intelligent communication outsourcing solution that’s powered by humans and machine learning. The newest addition to our lineup of efficient services, TIRO is designed to provide automated conversational solutions for businesses and enable them to elevate customer satisfaction and minimize costs for their online help desk services.
Content moderation is by far our most sought-after outsourcing services for small businesses. We are well-versed at handling different types of user content and online communities, including images, discussion forums, profile verification, texts, social media pages, videos, and websites. We combine human and automated moderation to assure stronger protection against harmful online content and better brand protection.
As a bpo services company, we are also adamant at assisting businesses in implementing customer support. You have the option to outsource your help desk assistance to us, or choose from our lineup of features for customer service: General Inquiries, Inbound and Outbound Support, Sales, Technical Support, Setup and Provisioning, and Advanced Solutions for managing refunds and escalations.
Enhance customer experience and boost conversions on your website with our customizable chat widget and advanced cleverly designed live chat features. Your options for our live chat service include a third-party live chat widget or a live messaging software powered by our Live Online Operator Platform (LOOP). We have in-house live chat support agents ready to supplement your client assistance workforce, if needed.
As part of the expert assistance we offer when you outsource back office services to our team, our virtual workforce boosts your productivity, reduces costs and gives you easier access to a broader range of skills. Expect professional assistance and on-time deliverables for basic administrative tasks and advanced operational project demands.
Our flexible business process outsourcing services are being used as cost-effective solutions to handle customer and
organizational communications.
"I have been associated with NMS for the past 2 years working with a number of staff in the areas of account management, web design, SEO, video design and production, social media management to name a few. NMS are integral to my business operations and success and as such, I consider a valuable partnership. Highly recommended."
"We have worked with New Media Services since their inception, over 12 years ago and have seen the company grow in size and expertise. They are the 'go to' company and have a 'can and will do' attitude. There has never once been a time when they have said no to a request we have made, no matter how complicated. The team is kind, honest and professional and have integrity and passion for what they do and work well as a team and as a "family". I am proud to recommend any business to use New Media Services."
"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses. "
"New Media Services have helped us on various different tasks (design, development, moderation). They have been flexible, solution driven and efficient. It has been a pleasure to work with any of the team members and we hope to be able to work more with them in the future."
"For over 5 years, NMS has screened hundreds of thousands of comments made by citizens on behalf of our government clients. They are a core part of our service offering and ensure content is kept appropriate and respectful, always acting quickly and staying on top of things no matter how busy things get."
"We are cooperating with NMS for years and they support us diligently on daily tasks with no exception and on timely manner. Being present globally requires assistance on multiple languages, in order to feel and be part of community. That is what NMS provides us. They are handling huge number of tasks coming 24/7 from various parts of world and we haven`t seen any hiccup down the road. We can proudly suggest NMS to all business that are considering hiring them as a partner."
"We have been working with NMS for over a year and we are very happy with you guys. The fluidity of communication, the speed of work completion and your constant availability means that our workflows have been greatly accelerated. Now, whenever we have a question or concern related to content, we think of NMS because they surely have a solution for us. Thank you!"
"New Media Solutions has done a great job in supporting our clients. Their team is available all time for our questions and wishes. Also, our clients were completely satisfied with the English level of NMS support specialists. Highly recommend!"
"NMS is helping us now since 5 years. They help us with their customer care service in a multilingual environment. NMS has proven its efficiency and flexibility since years now. I consider NMS as a professional and trusted company that I would sincerely recommend to any other one, and I hope to work more and more with NMS in the coming years. All the best ! "
"NMS is an international and very competent Customer Care Partner. We are happy to work with such a reliable and solution-oriented team. "
"NMS is a great design resource. They cover a lot of ground; they've done work for us in web design, graphics and video. They're quick and provide multiple directions to take each project."
"We have been super pleased with New Media Services and the quality they provide our customers. As our business grew, we wanted to expand our support hours. Our Team Leader quickly learned our products and helped make the transition seamless. The agents are professional, hardworking and treat our customers with respect and care. We highly recommend New Media Services for any customer support needs."
"I've been working with NMS for over 5 years and wouldn't be where I am without them. They are an important part of my business. Whatever task I need, they are able to work on it at a great price."
"Working with NMS has always been a pleasure! They are there for me when I need them so I have nothing to complain about. My compliments!"
New Media Services is an Australian outsourcing company with operations in the Philippines. We assist in helping you improve your overall business quality through our affordable operations and customer support services, thereby dramatically improving your business structure.
We provide world-class back-end services, from automated messaging systems and customer support to online content and community moderation and virtual assistance to tailor-made applications for customer correspondence. Our goal is to address any business needs.
Curious to know how you can avail our flexible business process outsourcing solutions? Get the New Media Services Advantage on any of our services by connecting with an NMS representative. Fill out our contact form, specify what you need, and we’ll take care of the rest!
Main Office
480 Collins Street,
Melbourne. 3000. Victoria, Australia
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