We offer Hybrid Services that combine Human expertise and
AI solutions to support global brands and industries.
HAPPY CLIENTS
YEARS IN BUSINESS
CUPS OF COFFEE
PROJECTS
Our flexible business process outsourcing services are used as cost-effective countermeasures for handling customer concerns and organizational requirements. By combining the adaptable expertise of the human-powered workforce with the innovative machine and deep learning capabilities of AI, NMS makes seemingly impossible goals possible to achieve.
NMS’ diverse combination of business intelligence solutions include:
Achieve more for your business with our intelligent communication outsourcing solution that’s powered by humans and machine learning. The newest addition to our lineup of efficient services, TIRO is designed to provide automated conversational solutions for businesses and enable them to elevate customer satisfaction and minimize costs for their online help desk services.
Content moderation is by far our most sought-after outsourcing services for small businesses. We are well-versed at handling different types of user content and online communities, including images, discussion forums, profile verification, texts, social media pages, videos, and websites. We combine human and automated moderation to assure stronger protection against harmful online content and better brand protection.
As a bpo services company, we are also adamant at assisting businesses in implementing customer support. You have the option to outsource your help desk assistance to us, or choose from our lineup of features for customer service: General Inquiries, Inbound and Outbound Support, Sales, Technical Support, Setup and Provisioning, and Advanced Solutions for managing refunds and escalations.
Enhance customer experience and boost conversions on your website with our customizable chat widget and advanced cleverly designed live chat features. Your options for our live chat service include a third-party live chat widget or a live messaging software powered by our Live Online Operator Platform (LOOP). We have in-house live chat support agents ready to supplement your client assistance workforce, if needed.
As part of the expert assistance we offer when you outsource back office services to our team, our virtual workforce boosts your productivity, reduces costs and gives you easier access to a broader range of skills. Expect professional assistance and on-time deliverables for basic administrative tasks and advanced operational project demands.
Our flexible business process outsourcing services are being used as cost-effective solutions to handle customer and
organizational communications.
"I have been working on an online wellness program with NMS alongside one of their project managers. The project manager has an incredible aptitude for understanding, interpreting and integrating large volumes of information and processing it into a manageable plan of action. NMS has helped me with a range of services from video production to web design, customer relation management software to membership site development, marketing and promotion to name a few. I have now worked with several NMS team members and have had the same consistent, reliable and professional service. I consider NMS a trusted partner in my business growth and operations and would highly recommend them to any entrepreneurs."
"We have worked with New Media Services since their inception, over 12 years ago and have seen the company grow in size and expertise. They are the 'go to' company and have a 'can and will do' attitude. There has never once been a time when they have said no to a request we have made, no matter how complicated. The team is kind, honest and professional and have integrity and passion for what they do and work well as a team and as a "family". I am proud to recommend any business to use New Media Services."
"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses. "
"New Media Services have helped us on various different tasks (design, development, moderation). They have been flexible, solution driven and efficient. It has been a pleasure to work with any of the team members and we hope to be able to work more with them in the future."
New Media Services is an Australian outsourcing company with operations in the Philippines. We assist in helping you improve your overall business quality through our affordable operations and customer support services, thereby dramatically improving your business structure.
We provide world-class back-end services, from automated messaging systems and customer support to online content and community moderation and virtual assistance to tailor-made applications for customer correspondence. Our goal is to address any business needs.
Curious to know how you can avail our flexible business process outsourcing solutions? Get the New Media Services Advantage on any of our services by connecting with an NMS representative. Fill out our contact form, specify what you need, and we’ll take care of the rest!
Main Office
480 Collins Street,
Melbourne. 3000. Victoria, Australia
Other Offices
