New Media Services offers outsourced business services utilizing the collaboration of human and AI outsourcing solutions to upgrade your services and day-to-day operations. From improving customer support to content moderation services, our business outsourcing services redefine efficiency, productivity, and customer satisfaction.Book a meeting
Make every penny count. Our flexible Pay-Per-Service model offers rates based on actual agent activity covering multilingual customer support services, hybrid human-AI content moderation services, and chat operator services.
Expand your business’ global reach and elevate customer satisfaction. Our multilingual customer support outsourcing services covers voice support, email support, and live chat support.
Protect your brand by facilitating a safe online space for your website, applications and community members. We employ a combination of human and AI content moderation for all types of user-generated content.
Having trouble finding a capable text chat operator? Drive higher conversions and reduce operational costs by using our online chat solutions.
Years in Business
Cups of Coffee
"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses."
Million Dollar Wellness
"For over 5 years, NMS has screened hundreds of thousands of comments made by citizens on behalf of our government clients. They are a core part of our service offering and ensure content is kept appropriate and respectful, always acting quickly and staying on top of things no matter how busy things get."
Harvest Digital Planning
"We are cooperating with NMS for years and they support us diligently on daily tasks with no exception and on timely manner. Being present globally requires assistance on multiple languages, in order to feel and be part of community. That is what NMS provides us. They are handling huge number of tasks coming 24/7 from various parts of world and we haven`t seen any hiccup down the road."
"We have been working with NMS for over a year and we are very happy with you guys. The fluidity of communication, the speed of work completion and your constant availability means that our workflows have been greatly accelerated. Now, whenever we have a question or concern related to content, we think of NMS because they surely have a solution for us. Thank you!"
"New Media Solutions has done a great job in supporting our clients. Their team is available all time for our questions and wishes. Also, our clients were completely satisfied with the English level of NMS support specialists. Highly recommend!"
"NMS is helping us now since 5 years. They help us with their customer care service in a multilingual environment. NMS has proven its efficiency and flexibility since years now. I consider NMS as a professional and trusted company that I would sincerely recommend to any other one, and I hope to work more and more with NMS in the coming years. All the best!"
"NMS is an international and very competent Customer Care Partner. We are happy to work with such a reliable and solution-oriented team. "
DIMOCO Europe Gmbh
"NMS is a great design resource. They cover a lot of ground; they've done work for us in web design, graphics and video. They're quick and provide multiple directions to take each project."
"We have been super pleased with New Media Services and the quality they provide our customers. As our business grew, we wanted to expand our support hours. Our Team Leader quickly learned our products and helped make the transition seamless. The agents are professional, hardworking and treat our customers with respect and care. We highly recommend New Media Services for any customer support needs."
SK Intertainment Inc.
"I've been working with NMS for over 5 years and wouldn't be where I am without them. They are an important part of my business. Whatever task I need, they are able to work on it at a great price."
"NMS helped our agency with review management. Working with the likes of national brands, our business would be crushed with client reviews. With Review Management being a part of our service offerings, we were able to lean on NMS for timely and quality responses. "
"New Media Services have helped us on various different tasks (design, development, moderation). They have been flexible, solution driven and efficient. It has been a pleasure to work with any of the team members and we hope to be able to work more with them in the future."
We possess a deep understanding of what motivates customers and fuels businesses, making our hybrid business outsourcing solutions perfect for various business setups.
Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.
433 Collins Street,Melbourne. 3000. Victoria, Australia
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