CONTACT US
Our Services

Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.

Book a Meeting

Explore Our Outsourced Live Chat Support Services

Enable real-time and personalized assistance that’s convenient and practical for both your business and your customers. Our multilingual live chat support outsourcing handles incoming chats from customers.

Inquiry

Retain quality in your customer service. Say goodbye to delays and hello to instant responses, making your customers feel heard and valued.

Refunds (Processing)

Benefit from our wealth of experience in refund processing—we've honed the skills to tackle any situation with precision and expertise.

Cancellation

Maximize your efficiency and enhance customer convenience. Delegate your cancellation requests to our expert agents.

Find out what our exclusive lineup of outsourced live chat support services has in store for you

Live Chat Support Services Features and Coverage

We are adept in multilingual live chat solutions. Our services cover the following:
Features

Site Assitance

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 support or Schedule- based handling

Shared or dedicated agents available

Live Chat System

Billing Issues

FAQs

Coverage
• Color and Text Customizable UI
• Widget and Link-based chat options
• Real-time response
• Increased Customer Engagement
• Service Dashboard for Monitoring & Reporting
• Available per chat thread, or per hour basis

Latest Insights

How Quality Assurance Enhances AI Performance and Results
How Quality Assurance Enhances AI Performance and Results
By New Media Services • May 7, 2026
Artificial intelligence can look impressive from a distance. Dashboards glow, predictions appear in seconds, and automated systems seem to think...
Reducing AI Errors with Better Data Labeling Techniques
Reducing AI Errors with Better Data Labeling Techniques
By New Media Services • May 1, 2026
AI errors rarely begin with the model alone. More often, they start much earlier, in the quiet, easy-to-miss choices made...
Why Machine Learning Models Need Continuous Human Feedback
Why Machine Learning Models Need Continuous Human Feedback
By New Media Services • April 24, 2026
A machine learning system can look impressive on launch day and still go off course a few months later. That...
Read More Blogs
Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

New Media Services Offices

Australia (Main Office)2 Queens Avenue, Oakleigh, Victoria, 3166
USA311 Elm Street, Ste 270 -1734, Cincinnati, OH 45202
SpainORCA - Calle Gil-Vernet 54/55, Poligono Les Tapies 1 #1148, Hospitalet De L'infant, Tarragona 43890
United Kingdom275 New North Road Islington # 1302, London, N1 7AA

Follow Us:

Get Started

How can we help:

I would like to inquire about career opportunities

    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

    Australia (Main Office)2 Queens Avenue, Oakleigh, Victoria, 3166
    USA311 Elm Street, Ste 270 -1734, Cincinnati, OH 45202
    SpainORCA - Calle Gil-Vernet 54/55, Poligono Les Tapies 1 #1148, Hospitalet De L'infant, Tarragona 43890
    United Kingdom275 New North Road Islington # 1302, London, N1 7AA
    © 2024 New Media Services | All Rights Reserved
    crosschevron-down