Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.


General Inquiries

Refund Management


Explore our

Outsourced Live Chat Support Services

Enable real-time and personalized assistance that’s convenient and practical for both your business and your customers. Our multilingual live chat support outsourcing handles incoming chats from customers.

Inbound Calls / Outbound Calls

  • Inquiry

Retain quality in your customer service. Say goodbye to delays and hello to instant responses, making your customers feel heard and valued.

  • Refunds (processing)

Benefit from our wealth of experience in refund processing—we've honed the skills to tackle any situation with precision and expertise.

  • Cancellation

Maximize your efficiency and enhance customer convenience. Delegate your cancellation requests to our expert agents.

Find out what our exclusive lineup of outsourced live chat support services has in store for you

Live Chat Support Services Features and Coverage

We are adept in multilingual live chat solutions. Our services cover the following:


  • Site Assistance
  • Multilingual Agents
    • Available Languages: English, Italian, Spanish, French, Portuguese, German, Arabic, Japanese, Korean, Malaysian, Thai
    • Other languages available upon request
  • 24/7 support or Schedule- based handling
  • Shared or dedicated agents available
  • Live Chat System
  • Billing Issues
  • FAQs


  • Color and Text Customizable UI
  • Widget and Link-based chat options
  • Real-time response
  • Increased Customer Engagement
  • Service Dashboard for Monitoring & Reporting
  • Available per chat thread, or per hour basis

Case Studies

Small Business Who Recently Put Up an Online Shop

The client is an online store specializing in selling bicycle parts and other products including motor accessories, small appliances, and activewear.

See full case study

Entrepreneur Selling Organic Beauty Products

The client recently opened a line of organic beauty products. Their products comprised cruelty-free makeup, lotions, bath soaps, and health supplements.

See full case study

Online Clothing Company

The client launched a digital boutique in 2016. During the first two years, sales and traffic were abundant. In 2019, the management launched a new line

See full case study

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

433 Collins Street,Melbourne. 3000. Victoria, Australia

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