FLEXIBLE LIVE CHAT SERVICES COVERING IM, SMS AND EMAIL
IM Chat
A live chat service using skilled chat operators aimed to boost the accessibility and entertainment value of your business.
Email Chat
A service that is specifically designed to handle multiple end-users through email management in a reliable and convenient way.
SMS Chat
A short message service chat solution for end-user engagement and interactions with real-time response.
IM Chat
An Instant Messaging service using chat operators aimed to boost the accessibility and entertainment value of your business.
IM Chat is the most popular service under live chat services for all your customer care needs. It is a Live Chat Instant Messaging service using live chat operators that boosts the engagement and user experience of your Website.
Live Chat is an essential tool in engaging website visitors for assistance in website navigation, pre and post sales inquiries, billing support, error reporting, troubleshooting and product promotions.
IM Chat Features
- Exceptional representatives providing round the clock 24/7 live chat support
- Real-time updates and quick response
- Customizable live chat system to adapt to your service support needs with added security benefits
- Secure system to fit basic to complex service demands
- Reporting that can be personalized according to your convenience
Case Study
Email Chat
An email management service that is specifically designed to handle multiple end-users through email chat.
Reliable and convenient way to extend your reach for interactions, inquiries, marketing as well as entertainment while maintaining the privacy and security of your end users.
Email Chat Features
- Schedule-based or 24/7 email handling to meet client demands
- Customizable reporting system with real-time updates
- Handled by highly trained and motivated manpower
Case Study
SMS Chat
A text messaging service chat solution for end-user engagement and interactions with real-time response and processing of incoming and outgoing messages by highly trained operators.
SMS Chat Features
- 24/7 availability
- Customizable reporting system with real-time updates
- Handled by highly trained and motivated manpower
- Flexible service in terms of use
Case Study
Practical Applications for Live Operator Messaging:
Company A
launches a product that requires business-to-consumer marketing. Live Chat services can assist through bulk message campaigns or through more effective personal interactions via IM and SMS.
Company B
plans to enhance its online services by becoming open to customer interactions. New Media Services Live Chat Solutions provide both the manpower and the systems to make that a reality.
Company C
has a social network (Forum, Message Boards, Facebook, Google+, etc.) that requires increased customer interactions. Our Live Chat Services operators can assist by engaging the Company’s customers via Email, IM or SMS.
Company D
has created a website to be used by consumers. Live Chat software can provide IM Support to help consumers with site navigation, finding a product/service within the website or providing useful suggestions to boost user-experience.
