Live Chat Services Case Studies | New Media Services
Melbourne - Manila - Amsterdam - Tampa - Zurich - Dnipro |

Live Chat Services Case Studies

Italian Restaurant

SMS is an efficient and cost-effective way to communicate with customers. In fact 97% of people with mobile phones use text messaging on a regular basis. Text messages have a 90% open rate with a 45% response rate; all within the first 3 minutes of receiving an SMS.

Our Bulk SMS services provide a platform for businesses to reach their customers through their mobile phones.

Reach your target market and customers quickly, send announcements, promos and updates through Bulk SMS.

New Media Services effectively provides easy to set-up, scalable and seamless business offers through our Bulk SMS service as well as our one-stop SMS Chat Solution -SMS Go.


Adult Dating Site
BACKGROUND:
A virtual dating platform that offers subscription-based featu
Dilemma

The client encountered several issues involving the terms of their chargebacks along with account disputes raised by some of their customers. The client likewise needed help clearing their reputation, building stronger trust with their customers, and enhancing their support services. This was after suspicions of hidden charges on their services, along with a dramatic increase in refund requests and cancelation of subscriptions reached their good office.

SOLUTION

The company maximized NMS’ Live Chat Customer Service to provide the client with a seamless refund and cancelation process. Additionally, it paved the way for improving the system used by the client to deliver end-users 24/7 support service for all types of queries and concerns involving the use of their platform.

A woman smiling on a laptop

RESULTS

After a month of using NMS’ Live Chat Customer Service, the number of clients that filed or requested for the cancelation of their subscriptions, refund of payments, and chargeback complaints has significantly diminished.

Previous client disputes were also resolved, thereby contributing to the re-established trust between the client and their customers. In the end, a hassle-free virtual dating environment for their end-users was successfully attained.

Italian Restaurant
BACKGROUND:
An Italian restaurant known for their traditional slow-cooked pizza and authentic Italian pasta.
Dilemma

The client was new to the market and desired to use an effective advertising method.

SOLUTION

The company used NMS’ Bulk SMS service to reach a large network of people gained through leads and contact lists.

Man using NMS bulk sms on his phone

RESULTS

Out of 10,000 text messages sent, 1400 recipients responded.
Our operators handled these messages and answered all general inquiries. This resulted in a successfully interactive advertising campaign.
As a bonus, the restaurant acquired NMS design services to build their official website and incorporate the SMS Go chat widget.

For more information on SMS, IM and Email Chat, visit NMS Live Chat Services click here