About Us

WHO WE ARE

New Media Services is a business outsourcing services company that specializes in delivering intelligent outsourcing services through a combination of machine learning and human-powered activities. We are able to help improve the productivity of your business by providing affordable options and smart customer support outsourcing services.

WHAT WE DO

We provide you with cost-effective and world-class back-office services. Our flexible services include Multilingual Customer Support, Human & AI Content Moderation, Chat Operator Services, and TIRO Conversational AI Platform. We also tailor our services to suit your business needs.

Our Story

In 2007, Martin Eyking established New Media Services with only 5 staff handling basic consumer-messaging. Over the years, NMS has become an expert across a wide variety of Business Process Outsourcing solutions including intelligent machine learning communication services to ensure our customers are totally taken care of. We now stand proudly with 2,000+ staff globally and have not stopped growing since we began. Today, the services we provide continue to empower businesses around the world to grow in tandem with NMS and perform at their absolute best.

OUR MISSION

At New Media Services, we aim to conquer the impossible. We pledge a commitment to teamwork between our staff and valued clients to ensure the growth and success of everyone involved. That is why we offer flexible outsourcing solutions from proprietary systems, manpower sourcing, all-in-one support options, management, and knowledge.

MEET OUR LEADERS

Martin

Founder

Raffy

Chief Executive Officer

Sheena

Director of Online Support Services Department

Silvia

Director of Sales and Marketing

Ronalyn

Chief Operations Officer - PH

Karlo

Director of IT Department

Virginia

Director of HR & Admin

SOLUTION FOR BUSINESS NEEDS

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

433 Collins Street,Melbourne. 3000. Victoria, Australia

Other Offices

Melbourne

Manila

Amsterdam

Texas

Zurich

Dnipro

Get Started

How can we help:

I would like to inquire about career opportunities


    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

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