Email Support Outsourcing Services

Thinking of outsourcing email services? Take the cost-effective and innovative route by partnering with New Media Services! Get the finest and most efficient cloud-based internal reply center tool in the business.

Multilingual Capability

Flexible Setup

Dedicated Agents

24/7 & Schedule-Based Service Supported

EXPLORE OUR EMAIL OUTSOURCING SERVICES

AUTO-REPLY OPTION
  • Utilize specific keywords to provide instant replies
  • Customize these keywords based on the nature of your services
  • Highly dependent on customers’ FAQs
  • Highlight customer convenience

OPERATOR CHAT SCREEN
  • Displays essential details of all email messages
  • Monitor processed messages
  • Keep track of individual subscriber history and user details
  • Built-in notepad for important reminders & recording information

CUSTOMIZABLE OR CANNED REPLIES
  • Reply to specific messages beyond business hours
  • Effectively reduce unread email messages in your inbox
  • Supports even embedded image links
  • Save more time addressing more complex concerns

STATISTICAL EMAIL DATA REPORTING
  • Email data categorized per service
  • Get real-time updates on email support progress
  • Check the number of messages handled per hour
  • Keep a copy of subscriber messages

Our email support outsourcing solutions enable businesses to process multiple custom emails, efficiently resolve all concerns and queries sent to their website or company email.

OUR GAMEPLAN

Here’s NMS executes email support outsourcing that underscores unique business and customer demands.

RESPOND

We address all queries about our email services within 24 hours. We listen closely to every unique requirement, from special instructions to key messaging targets and dilemmas.

Design

Whether you want to use our email messaging platform alone or augment it by employing remote-based agents from us, we propose a setup that best suits your goals.

Apply

Receive consistent updates on email campaigns, customer messages, and agent performance. Get hands-on access to our platform for better transparency.

Improve

We adjust our solutions based on your feedback. Our team analyzes accumulated email messaging data and statistical reports generated by our tools.

What makes NMS a standout among other outsourcing and email support companies?

We seamlessly highlight practicality and simplicity in the solutions we provide. Then, we combine it with AI capabilities and the advantage of effective manpower outsourcing for a full-scale of an impressive and high-class lineup of services.
Discover why more and more clients prefer email support services outsourced by NMS.

CASE STUDIES

Client: Freight Company

A logistics company specializing in moving freight based in Amsterdam. They want to utilize their website more to accommodate more customers and get their business known to more potential customers.

A convenient way to communicate with business partners.

Encourage customers to reach out to them.

Promote their services online.

Boost traffic to their website.

SEE FULL CASE STUDY

Client: Payment Processing Company

Despite receiving stellar reviews from their customers, the client is still seeking:

A secure and consistent communication channel where they can address more sensitive concerns privately.

Receive more detailed reviews and feedback especially from new customers.

Send exclusive marketing promotions and updates on their app and services.

Find a way to expand their B2B network digitally.

SEE FULL CASE STUDY

Client: Small Online Gift Shop

The client runs a humble online one-stop gift shop that sells stationeries, novelty items, adorable trinkets. The business is quite new, and so they are still in the stages of attracting potential business partners and sponsors to help build and stabilize their shop’s expenses.

The client wants to reach as many potential affiliates and partners as they can.

They want to focus on a strong and consistent email marketing strategy.

They want to maintain and enhance engagement from previous buyers.

The client wants a communication channel that is easy to set up and has the capacity to establish a solid connection with their target market.

SEE FULL CASE STUDY