What is customer service? From the moment you enter an establishment until long after you finish the transaction, there is some kind of customer service involved along the way. The same thing applies when you enter and transact on a website. But what is customer service exactly? Customer service can be boiled down to the […]

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

Most customers are usually vocal about their experiences with a business, either literally or expressed through different media. They can be a passing comment in a conversation, a direct answer to a question, a review on a review site, a post, a video, or any other available format. With the internet and the tools that […]

Have you ever been in a state in which you are given so many tasks from different people at such short notice that you don’t know what to do?  You are not sure which one to start first; you’re not familiar with other tasks; there is a time limit on some of them; and you’re […]

A lot goes into corporate operations, particularly product and service creation. all the way from product planners and designers to testers. The planners may be confident in the functionality, the designers in the structure, and the testers in the usability, but this does not guarantee that a product or service will be popular with the […]