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April 5, 2021
Inbound vs. Outbound Call Centers: What’s the Difference?

These two types of contrasting methods of contacting customers are what make most businesses go round. Both generate sales, but the methods in doing so differ in several ways. Between the two outreach methods, the burning question

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March 29, 2021
Top 8 Customer Service Trends in 2022

They say the world was never the same ever since the onset of the COVID-19 pandemic. Indeed, work, school, and business agendas all had to be carried out using a contactless method to prevent the spread of the deadly virus.

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March 15, 2021
Customer Support vs Customer Service: What’s the Difference?

Do you agree that user support is the same as customer service?
The truth behind whether the two are the same or not has been an ongoing debate among business owners.

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March 9, 2021
Do Customers Really Prefer to Use Live Chat Instead of Sending an Email?

With the digital generation progressively pushing forward, consumers became more meticulous with the brands they support. Today, most consumers opt to buy products from brands they are familiar with

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January 4, 2021
7 Benefits of Outsourcing Call Center Services

Call center outsourcing is a great way to efficiently grow your business externally, find out the benefits it provides to enhance your customer service.

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