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July 14, 2023
Top Benefits of Live Chat for Customer Service Teams

Customer service is not just a call center agent providing customer support. It encompasses everything that has to do with providing customers with the best experience. Greeting at the entrance, answering questions, recommending products, and emails–it’s all customer service. Take this scenario for example. You see an ad for a clothing store. The catalog shown […]

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June 23, 2023
Multilingual Customer Service for Business Expansion

What is Multilingual Customer Service? As your business grows, there will come a time when you will eventually need to expand. An expansion provides more opportunities for growth by boosting your brand awareness in a new market and therefore generating more profit. However, a business expansion can also break your business if not managed properly. […]

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June 14, 2023
24 Must-Have Customer Service Skills for Every Employee

What is customer service? From the moment you enter an establishment until long after you finish the transaction, there is some kind of customer service involved along the way. The same thing applies when you enter and transact on a website. But what is customer service exactly? Customer service can be boiled down to the […]

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May 18, 2023
What is an Inbound Call Center?

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

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May 12, 2023
What is CSAT (Customer Satisfaction) Score?

Most customers are usually vocal about their experiences with a business, either literally or expressed through different media. They can be a passing comment in a conversation, a direct answer to a question, a review on a review site, a post, a video, or any other available format. With the internet and the tools that […]

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May 9, 2023
5 Reasons Why Your Business Needs a Ticketing System

Have you ever been in a state in which you are given so many tasks from different people at such short notice that you don’t know what to do?  You are not sure which one to start first; you’re not familiar with other tasks; there is a time limit on some of them; and you’re […]

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