Outsourcing is hardly a new concept nowadays. More and more business process outsourcing (BPO) companies are popping up, offering a variety of services. Contrary to popular opinion, customer service outsourcing is only top four of the most commonly outsourced services. Regardless of its standing, it proves the high demand and necessity of quality outsourced customer […]

Customer service is not just a call center agent providing customer support. It encompasses everything that has to do with providing customers with the best experience. Greeting at the entrance, answering questions, recommending products, and emails–it’s all customer service. Take this scenario for example. You see an ad for a clothing store. The catalog shown […]

What is Multilingual Customer Service? As your business grows, there will come a time when you will eventually need to expand. An expansion provides more opportunities for growth by boosting your brand awareness in a new market and therefore generating more profit. However, a business expansion can also break your business if not managed properly. […]

What is customer service? From the moment you enter an establishment until long after you finish the transaction, there is some kind of customer service involved along the way. The same thing applies when you enter and transact on a website. But what is customer service exactly? Customer service can be boiled down to the […]

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]