2017 has been an eventful year in digital transformation and technical support industry, including the rise of messaging apps and the increase use of AI and chatbots for customer support services. Just as what experts predicted last year at this time, user experience, huge data storage, smart machines and new innovations will also play a […]
Content moderation is an on-going task which is as unending as it is complex. The fact that content is continuously produced by companies and users on a daily basis, means that moderators will always have mountains of content to review. The job requires people to monitor and review various content submissions before it can be […]
Dealing with customers isn’t always easy. Sometimes problems arise and it is quite a hassle to settle the dispute. But there is always a way to keep your customers happy without having to break bank or lose patience. What Is Customer Service To put it simply, customer service is the face of your business. It serves […]
Live chat has proven to be quite dependable in terms of reaching customers beyond just face-to-face interactions. It enables businesses to quickly address customer questions, demands and expectations. Live chat is one of the best service channels for communication. With products and services of almost every nature being offered online, the convenience of business-to-business or […]
The use of SMS as one of the marketing platforms of a business has been growing more popular. Customers largely prefer to use text messaging as their mode of communication with a business. With mobile phones being the most convenient gadget and 62.9% of the world’s population having access to SMS, it is not a […]
When creating a website for your business, functionality and design go hand-in-hand. The ease of navigation and relevantly pleasing visuals both play a part in overall presentation. You are using this platform to reach out to a wider audience, to more potential customers, therefore you should make sure that your website is inviting and will […]
On January 11th the founder of Facebook, Mark Zuckerberg announced that Facebook would be changing its news feed algorithm to prioritize more meaningful interactions among family, friends, groups and less from businesses, brands and media. On the top of that, Facebook also disclosed that the changes will reduce the engagement for pages across the board. […]
In any kind of business, regardless of how amazing your products or services are, unsatisfied customers are unavoidable. Your business, just like any person in the world, cannot please everyone. However, what you can do is be prepared for this kind of situation. Having customer support services available is one of the core things you […]
Customer service outsourcing is both an important and challenging service to manage for businesses. Every company that continues to expand and grow continuously is bound to keep up with increasing audience demands. Escalation management has been among the strategic outsourcing solutions that’s been adapted by several brands as this allows more organized delivery of customer […]
Acquiring a call center outsourcing service is a common business option; the business industry has acknowledged that companies who outsource gain much in terms of reduced costs and a larger workforce. Some reasons why businesses outsource include achieving flexibility, capacity to run their company’s operations, including entering into a new market or increasing reach. Other […]
Translation services used to be a straight-forward task. Context, grammar and written output – done. But in a constantly connected world, language translation has taken on a new and more critical role; to reach audiences with pinpoint accuracy. Unlike books, publications, circulars and other text-based translatable content, online business translation is more targeted and a […]
There is no denying that chat support has come a long way as a tool for boosting communication channels and customer satisfaction. Although chat started out as a modernized channel for individuals to exchange messages especially on their social media profiles, several business owners have gone out of their way to employ chat service to […]
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