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Discover the 3 effective ways on how companies and huge industries protect content moderators from monitoring offensive and sensitive materials online.

Your customer service serves as the face of your business. Avoid these 5 major customer support services mistakes to keep your customers happy.

Live chat has been a helpful customer service channel to businesses across different industries, here’s how they benefit from this adaptable service tool.

With 2 Way Bulk SMS, you can send and receive messages to and from hundreds of people at once. Find out why you need it in your marketing campaign

Your content may be well written but it would be a waste if it’s not well structured. Here are a couple of tips to create better typography for your website

Before Facebook’s algorithm update take effect into your social media marketing pages, here are some details and tips to cope up with this change.

Make your business more inviting to potential customers by having an efficient refund system ran by reliable contact center services

Escalation management has been an outsourcing strategic solutions that helps businesses deliver an organized assistance.

Call center outsourcing is a great way to efficiently grow your business externally, find out the benefits it provides to enhance your customer service.

Direct translation without SEO and advanced content writing will not work for a business. Check out this proven tips to gain an edge over your competitors.

Discover how chat service developed from being a simple communication tool to a highly dependable and impressive messaging channel for businesses.

Efficient content moderation services are not just determined by the ability of moderators to read between the lines and monitor user-generated content.