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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Moderators in police uniform moderating content

Moderators: The Content Police

The world is no longer new to the competitive advantages that the internet can bring to numerous businesses. People flock to the internet because aside from being one of the major sources of information, it also provides easier access to different forms of entertainment and services. It is this high dependency on the web that […]

two writers doing content writing services

Writing for Readers: Why The Audience Plays a Vital Role in Content Marketing

The main purposes of content writing services are to promote the brand, market services, and educate and engage the audience. Of the three objectives mentioned, keeping the audience informed and engaged is the most crucial part. The audience is the target of whatever content a business publishes. As such, readers have the power to determine […]

five web designer standing beside a book with web design

Web Design: Judging a Book by it’s Cover

Visuals are an integral part of businesses that aim to attract clients or customers. The written content, products/services and branding of a business requires web design. An idea can come within a split-second or developed over time. But any idea is only as good as how well it can be presented. Studies on preferences, test […]

building pulling by different social media to reach a goal plug

Social Media Services: The Competitive Edge Every Business Needs

It would be wise for business owners to take advantage of the fact that there are currently over 2 billion internet users with active social media accounts. And the best way to make the most of such a huge number of potential customers is through creating a social media page. Social media dominates today’s online […]

customer support agent surrounded by sms, im, voice and email icon

Omni-channel Customer Support

With the growing needs of empowered customers everywhere, service providers are leveraging to provide exemplary customer support services to gain end-users brand loyalty. Today, businesses can pick from various channels; SMS, Live Chat, Voice and Email. Through these service channels, businesses become more accessible, consistent and able to integrate quality service. A study made by […]

image moderation with check mark and forbidden mark

Images: Friend or Foe?

Images are a staple for the visual flow and presentation of websites, ads and campaigns. Picture as quite effective at delivering an idea in the quickest and most efficient way possible. The power of images makes it one of the best ways to catch the interest of a business’ target market. Based on a sample […]

World geography with different language translation of hello word

Effective Translation Guidelines for Better Branding

Language translation services allow businesses to speak the language or dialect of target customers. It is one of the many ways that businesses become more competent and multidimensional on a global scale. In several countries, highlighting the population’s unique way of life enables different services to be marketed successfully and customer demands to be met […]

Live chat service plaform

Mistakes in Running a Live Chat Service

Running or acquiring a live chat service is a great business move in terms of enhancing customer experience. By incorporating this feature through live chat software, there can be a potential increase in conversion and customer satisfaction. If done right, the addition of this feature can surely positively affect your business sales, rate of engagement […]

Man thinking about content writing as a way of business success

Content Writers: A Business’ Best Friend

Content is at the heart of every big and small business. It is the primary driver for attracting potential customers. Written content is at the top of this; no website or business can do-away with text entirely. That is why there are a lot of content writing services available either through established providers or via […]

different business outsourcing services icons with buildings background

How Flexibility is an Important Factor in Outsourcing

Scalable outsourcing is a fast growing preference for a lot of businesses. Not only in the sense of growth but also in situations that require downsizing. Most clients would prefer outsourcing services that are flexible; adjusting to the demands of the business. Given that conditions can change at any moment, whether from a shift of […]

chat platform emoticons/infographics

A Messaging System for Better Communication

A resourceful and highly dependent method of keeping in touch with your end-users, particularly a chat platform is one way you can sustain the efficiency and edge of your services. Customers highly regard a business’ initiative to communicate with them and often, to address their feedback. Any delays, inconveniences, irrelevant replies and most importantly an […]

Man using a megaphone instead of social media to connect with his client/customer in front of his store.

Re-engaging your Audience after the Holidays

The holiday season is almost always the busiest time of the year, this is usually the time where people shop for presents, prepare for family gatherings and join parties. Nevertheless, with the advancement of technology, people can easily access information through social media services and conveniently shop online, in 2016, more than 108 million people […]

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