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Do Customers Really Prefer to Use Live Chat Instead of Sending an Email?

With the digital generation progressively pushing forward, consumers became more meticulous with the brands they support. Today, most consumers opt to buy products from brands they are familiar with ...

Customer Support vs Customer Service: What’s the Difference?

Do you agree that user support is the same as customer service? The truth behind whether the two are the same or not has been an ongoing debate among business owners. ...

The 7 Online Reputation Management Trends to Watch in 2021

The tides are changing, and attuning to the latest reputation management trends of 2021 is a must to thrive and become one of the leading brands near you. In Maslow’s Hierarchy of Needs, Reputation places fourth. ...

Why Do You Need Content Moderation on Dating Site

Have you ever used Tinder, OkayCupid, Match, eharmony or FacebookDating? All of these websites and apps allow you to meet different people and compatible matches from across the globe.  ...

Inbound vs. Outbound Call Centers: What’s the Difference?

These two types of contrasting methods of contacting customers are what make most businesses go round. Both generate sales, but the methods in doing so differ in several ways. Between the two outreach methods, the burning question ...
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Customer Escalation Management: Our Complete Guide

Find out why Escalation Management plays a vital role in improving your customer engagement and helps in maintaining customer loyalty. ...
Customer Support Services Agent shaking hands to a happy customer

How to Deliver Personalized Customer Service?

Implementing a personalized customer support services is a great way to make your business stand out. Here are some tactics you can use to go beyond. ...
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How Flexibility is an Important Factor in Outsourcing Services

Discover how scalability and flexibility contributes as an important factor in your business outsourcing services. ...
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LOOP: An Efficient Messaging System For Better Communication

New Media Service's Live Operator Online Platforms (LOOP) for chat enables seamless, efficient, and messaging between business owners and their customers. ...
Live chat service plaform

5 Proven Mistakes to Avoid in Running a Live Chat Service

With live chat service, it is essential to know the list of mistakes to avoid to ensure efficient business process. ...