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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Google and SEO letters surrounded by question marks

Debunking SEO Myths: SEO Services’ Essentials Unfazed by Google Algorithm Updates

Are you one of those business owners who get instantly freaked out whenever Google releases certain changes and updates on their current algorithm? You’ve probably tried to make drastic changes in your current SEO strategy for the sake of keeping up with the sudden boosts in Google’s system. Ever so frequently, Google has consistently revamped […]

Customer Support Services Agent shaking hands to a happy customer.

Customer Service Personalization Techniques and Its Benefits

The key to retaining customers and maintaining your company’s financial success is through having great customer support services. But there’s more to consider to your customer service than having cheery agents. Offering personalized customer service should be main target of businesses because people don’t just want it, they expect it. In this case, businesses can take personalization […]

Girl using a laptop/social media icons

Social Media Must-Haves to Get Your Brand Noticed

Building an online presence through social media channels and services is the best way to get your business’ message across, establish your brand in the modern day market, and boost customer experience. Social media is today’s radio, newspaper, and TV especially for business ads. It is today’s most widely used medium for providing customer support, […]

Live Chat Services agent dealing with customers

The Right Way to Deal with Special Customer Requests on Live Chat Service

It’s often a challenge to deal with customer’s special requests for the reason that you can’t always identify the main cause behind the request and how will it coordinate with your standard process. In most cases, replying to these kinds of requests is more complicated considering that the chat agent have to tell the customer […]

Man thinking about content moderation services

Inside the World of Content Moderation: The 3 W’s and 1 H of Regulating Online Content

You’ve probably come across the service, ‘content moderation’ from time to time, but may not have enough familiarity to truly understand the purpose of this type of assistance. Whether you are looking into employing moderating content or are offering it as part of your company’s services, this blog will help you delve deeper into what […]

group of web designer thinking social media icons

Designing for Millennials & How Millennials Affect Your Digital Marketing Strategy

Studies have shown that millennials have been determined as the leading driving force behind online shopping. In line with this, millennials also have preferences when making a purchase online, one example is that they do not like pop-up advertising. Visuals are one of most important factor in grabbing their attention, another factor is that they […]

Laptop showing social media and seo letters

Social Media Practices that Help Boost SEO

Social media and SEO are two closely interwoven aspects of online marketing. Both of these are centered on inbound organic strategies to naturally attract more visitors. Given that social media services depends on high-quality content for a strong brand presence, the efforts you exert for SEO can surely improve your social media reach and can greatly increase search engine results. However, many […]

Content writing services infographic proces/ girl Reading a book.

Effective Audience-Building Through Content Writing

Content writing is one of the best ways to engage customers. Text makes up the biggest portion of all online content. This justifies the value of written content as a way to build an audience through genuine interest. Content Writing Services actually covers a larger range of smaller outputs, all of which result in relevant […]

Customer Support Services Agenst Dealing with Angry Customers

Helpful Ways to Deal with Angry Customers

Every business can’t avoid the fact that customers would express their frustrations by complaining to your customer representatives. However, the way you train your help desk on handling difficult customers is the best possible solution, it is also best to stay calm and formulate a plan whenever these situations arises. In any business customer support […]

Man explaning content moderation do's and dont's

Content Moderation Do’s and Don’ts

With the abundance of content in the increasingly connected world, it has become hard to control what we end up seeing online and which ones are to be regarded as fact. For the older generation, it’s a mere decision on keeping what we want to see and closing what we consider is unacceptable. For a […]

Man receiving 404 error while browsing website web design services page.

Designing for Success: Web Design Mistakes to Drop Today

Before we even began to realize it, customers have already been dictating what aspects of designing should be significantly modified for it to appeal to a wider audience. Similar to many services that help build a business’ online branding, web design services are subject to constant changes that make it more efficient and versatile across […]

Live Chat operators assisting customer concerns

Customer Live Chat Tips for Better Customer Rapport and Proactive Customer Assistance

Live chat has been a great tool for businesses to stay connected to their customers. It is also through live chat that companies gain a profound effect on their website conversion rates for it provides real human interaction during customers purchase. This only shows that customer needs a sense of reassurance and quick response that […]

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