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6 Must-Have Features of Support Ticket System

Support ticket system can be more reliable and cost-effective if it is enhanced with features that bank on customer convenience, practicality, and teamwork ...

A Quick Guide to Hiring a Third-Party Vendor

As a business owner, you know well how it is your responsibility to focus on your strengths to set your business apart from your competitors. To make this possible, there are several factors that you need to consider such as remarkable services, expert pools of manpower, and ultimately, building and ...

10 Best Virtual Assistant Companies

Managing help desks, whether the front or back-office operations is one of the most taxing experiences you would have as a start-up or well-established business. Not to mention, everything is now online, even more so since the pandemic started. If your business is not online, you are at a higher ...

Pros and Cons of Customer Service Automation

Exceptional end-user assistance means making every second count. A customer who has to wait for several minutes just to receive a response from your team is more likely to switch to your competitor. ...

Contact Center Automation: Best Practises

When a person orders food online, they expect fast delivery at 15 minutes tops. People scan QR codes to save themselves the trouble of falling in line when making appointments or registering during events ...

Omnichannel Customer Service: Tips and Best Practices

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. ...

How to Use Website Live Chat to Generate Leads

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. ...

The Pros and Cons of Outsourcing & In-House Customer Service: Which Side Are You On?

Businesses these days are increasingly divided by the timeless argument of whether a company should stick with the typical onboarding process of in-house employees or resort to hiring an outsourcing agency to handle customer assistance and after-sales services. ...
Controlling different spam contents

How to Control Spam Contents With Content Moderation

To control spam and abusive contents, moderation services enables the users to be protected with potential threat caused by inappropriate, prohibited and repetitive user posts. ...

Working with a Blogger Virtual Assistant: Everything You Need to Know

In today’s digitized setup, content plays an integral role in catapulting one’s brand into long-term stability. Posting relevant, useful, and niche-focused content has increasingly become crucial now more than ever as it enables you to leverage your competitive edge, reach a wider group of target demographics, and ultimately, gain one ...