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Blog

The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

UI and UX sample design on laptop and phone

User Interface vs User Experience

Are you familiar with UI Design and UX Design? Find out the definition and difference of the two most common type of web design in today’s blog.

Customer Service channel support icons

Giving Customer Service Knowledge to All Employees

Customer service is considered to be the front liners of every businesses, but this should not be exclusive to your agents but to all employees – Here’s why

Monitor playing SEO Videos

Video SEO and Its Influence on Search Traffic

Discover the influence of incorporating high quality video SEO to your business website and obtain the impact it provides to your overall search traffic.

Customer Support Services Agent

Tone: The Human Touch to Customer Support Services

Your tone can significantly affect your clients experience with your customer support services. We talk about how this happens in our new blog.

IT Support Services business process

The Importance of IT Services and Systems for Business

IT support services and systems play a significant role in building a company, It’s one of the main solutions for smoother business process and operations.

Social Media Moderation Messaging Icons

Mistakes in Social Media Messaging that Affect Credibility

You might be committing these social media messaging mistakes and putting your company’s credibility at stake. Read on to find out.

Editorial Calendar

Content Strategy: Editorial Calendar Creation

Content writing is associated with your business content strategy, achieving a more efficient process requires a creation of content editorial calendar.

Social Media Management logos

Social Media Management Skills for Better Results

Get to know the social media management skills that is essential to achieve better results towards managing your social media services.

Creative Language translation Services in different language

Language Translation: A Creative Process

Translation go beyond just directly rendering content from one language to another. The creativity a translator affects how text is effectively converted.

Creating Company Logo design

The Importance and Power of a Good Logo

Having a good business logo design provides a wide range of benefits to your company, discover the importance and power a good logo can offer.

Customer Support Agent with different support channel icon

Customer Support: Types, Skills and Attitudes

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service.

Live chat agent chatting with customers

Future Expectations for Live Chat

Live chat will continuously play a big role in enhancing customer service in the near future, here are several live chat innovations to look forward to.

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