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SHINY NEW IDEAS, GUIDES AND INFO FOR BETTER BUSINESS

The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

How to Hire a Virtual Assistant: Top Tips & Reasons

‘Virtual’ is no longer a new jargon to the online community. Anyone can sell any product or service, thanks to the limitless capacity of technology and the internet. In the same manner, sourcing services and skills digitally have also become… […]

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Why Do You Need Content Moderation on Dating Site

Have you ever used Tinder, OkayCupid, Match, eharmony or FacebookDating? All of these websites and apps allow you to meet different people and compatible matches from across the globe.  […]

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Difference Between Call Center and Contact Center and Why It Matters

When you hear the terms “call center” and “contact center”, do you always assume that both are pertaining to one and the same thing? At first glance, the two function as a communication channel for businesses and are relatively seen as providing similar benefits. […]

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Inbound vs. Outbound Call Centers: What’s the Difference?

These two types of contrasting methods of contacting customers are what make most businesses go round. Both generate sales, but the methods in doing so differ in several ways. Between the two outreach methods, the burning question […]

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Top 8 Customer Service Trends in 2021

They say the world was never the same ever since the onset of the COVID-19 pandemic. Indeed, work, school, and business agendas all had to be carried out using a contactless method to prevent the spread of the deadly virus. […]

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The 7 Online Reputation Management Trends to Watch in 2021

The tides are changing, and attuning to the latest reputation management trends of 2021 is a must to thrive and become one of the leading brands near you. In Maslow’s Hierarchy of Needs, Reputation places fourth. […]

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Customer Support vs Customer Service: What’s the Difference?

Do you agree that user support is the same as customer service?
The truth behind whether the two are the same or not has been an ongoing debate among business owners. […]

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Do Customers Really Prefer to Use Live Chat Instead of Sending an Email?

With the digital generation progressively pushing forward, consumers became more meticulous with the brands they support. Today, most consumers opt to buy products from brands they are familiar with […]

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How to Create Your Brand on Social Media from Scratch

Are you constantly boggled by how you can successfully brand yourself on social media?Establishing a small business from the bottom is a hard feat to do, especially if you don’t know where to start or worse, how to start. Around 91% of businesses located in the United States […]

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How to Build Your Business Brand Online: The 2021 Guide Edition

With the digital generation progressively pushing forward, consumers became more meticulous with the brands they support. Today, most consumers opt to buy products from brands they are familiar with […]

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Ways to Protect Your Brand Reputation on Social Media | New Media Services

So you’ve decided to establish an online presence by creating a business page on social media. After much deliberation on which platforms to use […]

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6 Best Practices for B2B Customer Experience Improving

A business exists for as long as there is an exchange of goods and services. At the same time, running a business doesn’t stop at that. You need to define the purpose of your business. […]

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