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How to Boost Customer Engagement: 5 Successful Engagement Strategies

Have you tried checking your social media posts last Monday? No likes yet? What about your blogs? Zero readers? How about your newsletter? Still, no subscribers? Surely, you’ve been trying your best to produce high-quality content. Yet how come it seems like you’re still being left behind? Let’s look at ...

Customer Service in Gaming Industry: Importance and Challenges

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several ...

The Importance of Quality Assurance in the Contact Center

How does a company improve its services and customer experience? The answer is quality assurance. ‘ Quality Experience Just for You.’ This is the motto of every service provider and manufacturer of household brands. The statement holds, especially in contact centers. Today, around 60,850 contact centers exist around the globe. ...

How to Identify Customer Needs: Step by Step Guide

Customers―indispensable contributors to the success of all businesses. These are the people who can directly affect your business’ progress, and so making them experience superior assistance is of utmost importance. The best starting point to deliver that is by learning how to identify client needs and expectations. No matter how ...

What Is a Softphone, Its Features, and Benefits for Your Business

The days of the landline phone are now gone. As the virtual becomes a trend, flexible communication solutions are becoming more and more essential. The Internet that connects people from all walks of life has played a vital role to make communication easier and faster. Part of the innovative ways ...

Benefits of Call Center Services for Small Businesses

When you hear the term ‘Call Center’, you would usually associate it with huge businesses that have big budgets. They can afford an in-house team that handles inbound and outbound calls. However, that is not always the reality in a call center setup. The service is not limited to large ...

5 Best Practices to Improve Customer Satisfaction (CSat) in the Contact Center

If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours. —  Ray Kroc, Founder, McDonald’s As a business, your job is to make your customers happy. They are your lifeline, and they ...

WHY SHOULD YOU OUTSOURCE YOUR BASIC ADMINISTRATIVE TASKS? HERE ARE 5 REASONS

In general, administrative tasks consist of different routine tasks, such as organizing digital files, completing reference checks, preparing letters and emails, and other repetitive tasks done in the office. As a business grows, the busier it gets, and the higher the likelihood that the influx of projects can leave the ...

How to Hire a Virtual Assistant: Top Tips & Reasons

‘Virtual’ is no longer a new jargon to the online community. Anyone can sell any product or service, thanks to the limitless capacity of technology and the internet. In the same manner, sourcing services and skills digitally have also become... ...
AI Robot pointing on automated and live moderation text

What Is the Difference Between Automated and Human Content Moderation

AI moderation and live moderation may differ in how each is executed, but both can work together to produce a stronger defense against malicious content. ...