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Email support is one of the pillars of effective customer support. It is a convenient and easy-to-use communication channel between online brands and customers. Despite the growing trend of social media and live chat support for businesses, email remains one of the widely used platforms for customer service. In fact, around 62% of customers prefer […]

The ever-evolving nature of business demands an increase in operational efficiency to stay ahead of today’s global competition. With the emergence of outsourcing, companies can enhance their strategies by extending their functionalities to external service providers. So, why do companies choose to outsource work?  There are several reasons why business entities turn to business outsourcing […]

Are you a small business owner struggling to reach potential customers? Or are you a marketing strategist for a large enterprise grappling  with the large volumes of calls needed to drive sales? Either way, outbound call center outsourcing can help you improve your company's lead-generating and customer engagement efforts. Outbound call center outsourcing involves partnering […]

Social media is a valuable tool for communication. In the online business landscape, it bridges brands and audiences. However, the dark side of social media has become more apparent in today’s digital era. As social media evolves, user behavior and their communication styles have changed as well. Presently, it has become a dangerous avenue where […]

Unlocking the Potential of User-Generated Content Moderation Today's interconnected digital landscape allows the proliferation of user-generated content (UGC) across various social media platforms, forums, and review sites. UGC refers to any material users create and share online, including text, images, and videos. Marketers and consumers hold UGC in high regard because it fosters authenticity, engages […]