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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Creating Company Logo design

The Importance and Power of a Good Logo

A good logo is very significant for recognizable branding that represents a business. Having a logo design that serves the purpose of effective representation, provides a quick connection between company and customers. It’s usually the first thing customers see and quite often the main thing they remember when thinking about brands. A well designed logo […]

Customer Support Agent with different support channel icon

Customer Support: Types, Skills and Attitudes

Your brand image is heavily affected by the experience consumers have with your customer support services. It is best to teach your employees how to handle not only the products or services but the customers as well. What is customer support? Customer Support Services ensure that your customers are satisfied with your brand. It includes […]

Live chat agent chatting with customers

Future Expectations for Live Chat

Live chat has been an effective business tool when it comes to answering customers queries quickly and efficiently. This software has also evolved along the way, adding features that have significantly enhanced the bottom lines of companies. Being a tool that is widely accepted as a customer engagement channel, live chat service will become more […]

Ad Compliance moderator doing different type of moderation services

The Importance of Employing Ad Compliance Moderation

Your website is the face of your company on the Internet. It contains what consumers should know about your brand and what you can provide for them. In order to make sure that your page is at its best all the time, you need to keep an eye on it. You have to ensure everything […]

Different IT support services trends for 2018

IT/Tech Support Trends for 2018

2017 has been an eventful year in digital transformation and technical support industry, including the rise of messaging apps and the increase use of AI and chatbots for customer support services. Just as what experts predicted last year at this time, user experience, huge data storage, smart machines and new innovations will also play a […]

Different ways to protect content moderators

How to Protect Content Moderators from the Risks of Monitoring Sensitive Data

Content moderation is an on-going task which is as unending as it is complex. The fact that content is continuously produced by companies and users on a daily basis, means that moderators will always have mountains of content to review. The job requires people to monitor and review various content submissions before it can be […]

customer support services agent dissatisfied clients

Customer Service Mistakes that are Driving Away Customer Satisfaction

Dealing with customers isn’t always easy. Sometimes problems arise and it is quite a hassle to settle the dispute. But there is always a way to keep your customers happy without having to break bank or lose patience. What Is Customer Service To put it simply, customer service is the face of your business. It serves […]

live chat and different industry icons

Industries that can Benefit from Live Chat Services

Live chat has proven to be quite dependable in terms of reaching customers beyond just face-to-face interactions. It enables businesses to quickly address customer questions, demands and expectations. Live chat is one of the best service channels for communication. With products and services of almost every nature being offered online, the convenience of business-to-business or […]

Man and woman communicating using 2 Way Bulk SMS

Benefits of 2-Way Bulk SMS for Marketing

The use of SMS as one of the marketing platforms of a business has been growing more popular. Customers largely prefer to use text messaging as their mode of communication with a business. With mobile phones being the most convenient gadget and 62.9% of the world’s population having access to SMS, it is not a […]

Typography text overlap with branding text

Typography 101: Setting the Perfect Tone for Your Brand

When creating a website for your business, functionality and design go hand-in-hand. The ease of navigation and relevantly pleasing visuals both play a part in overall presentation. You are using this platform to reach out to a wider audience, to more potential customers, therefore you should make sure that your website is inviting and will […]

social media icons and facebook on a weighing scale

Facebook’s Algorithm Changes: How it Affects Social Media Marketing

On January 11th the founder of Facebook, Mark Zuckerberg announced that Facebook would be changing its news feed algorithm to prioritize more meaningful interactions among family, friends, groups and less from businesses, brands and media. On the top of that, Facebook also disclosed that the changes will reduce the engagement for pages across the board. […]

contact center services agents handling different customers refund request

Refund Payment Solutions in Business

In any kind of business, regardless of how amazing your products or services are, unsatisfied customers are unavoidable. Your business, just like any person in the world, cannot please everyone. However, what you can do is be prepared for this kind of situation. Having customer support services available is one of the core things you […]

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