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Blog

The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

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7 Benefits of Text Messaging for Business Communication

Text messaging for business delivers multiple opportunities for engaging more customers, delivering more personalized assistance and gaining higher ROI

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The Benefits of Multi-Platform Communication for Businesses

Multi-platform communication empowers businesses by expanding audience reach and boosting customer satisfaction. Find out how you can take advantage of this

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The Fundamental Basics of Content Moderation

Discover how content moderation enhances product promotion, brand, & end-user protection for businesses looking to establish a solid online presence.

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Image Moderation: A Winning Tool for Competitive Brands

Image moderation is a useful and effective process that drives brand and end-user protection, enhancement of audience engagement and higher website traffic.

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Modern Day Heroes: How Online Community Moderators Save the Day for Brands & End-Users

The roles and responsibilities of online community moderators are crucial in strengthening a brand’s online presence. Here’s why Hiring them is a Must.

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Judgment VS Programming: A Comparison between Automated & Live Moderation

AI moderation and live moderation may differ in how each is executed, but both can work together to produce a stronger defense against malicious content.

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The 9 Sneaky Ways People Bypass Auto Moderation

Learn the clever ways people try to trick and bypass an online community’s auto moderation process in an effort to spread malicious content online.

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User-Generated Content: Why It Matters and How it Influences Brand Credibility

User-generated content portrays a big role in making your business brand more credible and trustworthy. Find out the reason why business should embrace UGC.

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How Live Chat Support Enhances Customer Service

Employing live support helps enhance a brand’s customer service while unlocking opportunities to boost sales, maximize manpower and enhance B2C relations.

Support Ticket System Process

The 6 Must-Have Features of an Efficient Support Ticket System

Support ticket system can be more reliable and cost-effective if it is enhanced with features that bank on customer convenience, practicality, and teamwork

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2018 Banner Design: A Beginner’s Guide

Banner design for brands entails keeping up with ever-changing trends and demands while reflecting key factors that help make it an effective marketing tool

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The 3 Types of Transcription: Edited, Verbatim, and Intelligent

The three types of transcription services each have a purpose and important contribution in enhancing efficiency and cost-effectiveness in businesses.

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