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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Santa claus using a laptop

Post-Holiday Content: The Aftermath

The biggest challenge for businesses after the holiday season is to make sure that their business, brand and customers are protected. The Holidays are a busy time for everyone; even for spammers, trolls, phishing entities and unavoidably, a business’ own users. The proliferation of online threats and other content brought about by possible poor decision-making […]

Live chat operator smiling, christmas accessories and live chat icons

Chat Services: Preparing for the Holidays

The Holidays are fast approaching and that means businesses will need to step-up to either handle the influx of traffic or to handle the aftermath of going on holiday break. For most businesses either in product or service industries, public holidays provide a window to increase sales and close out the year with a bang. […]

Customer Acquisition icon vs. Customer Retention icon in a boxing ring

Customer Acquisition vs. Customer Retention

Businesses and business ventures are a tricky. Depending on the maturity as well as the scale of a business, priorities may differ between focusing on gaining customers or in maintaining customer patronage. It may be dependent on projected targets or on growing coverage. Small, medium and large-scale businesses have varying views of what is important, […]

NMS-AWA text with bangkok Thailand buidlings

NMS and the AW-Asia Conference

In our goal to deliver valuable services and bespoke offers, New Media Services (NMS) participated as an exhibitor in one of the world’s largest B2B conference – Affiliate World Asia (AWA). It was held on December 06-08, 2017 at the Centara Grand and Bangkok Convention Centre in Bangkok, Thailand. Celebrating its third year anniversary, Affiliate […]

laptop showing google translator logo, and five people standing infront of buildings

How Multi-language Websites can Help Grow the Business

Multi-language websites provide great benefits to your business such as helping your business grow locally, regionally and even internationally. It also showcases your website content and if it’s good – boosts your SEO rating. A multi-language site also targets potential customers whose first language is not English (the most common website language), this is to […]

live chat support agent plus monitor showing a store

The Important Link between Live Chat Support and E-commerce Websites

40 percent of the internet users across the world have purchased products online through their desktop or mobile device. This only shows that there is a prolific growth in e-commerce on which challenges marketers to keep customers engaged and one way to make them stick to service providers is through having a live chat support. […]

mobile marketing agent smiling to the customer

The Fundamentals of Reaching Out Via SMS and Other Mobile Communications

With SMS being a highly interactive, indispensable, fast-paced and time-sensitive communication tool for businesses, it remains unmatched in terms of delivery rates while posing lesser competition with other communication tools. There are now several uses for text messaging that business owners are employing to further enhance the efficiency of their services and the satisfaction of […]

Google and SEO letters surrounded by question marks

Debunking SEO Myths: SEO Services’ Essentials Unfazed by Google Algorithm Updates

Are you one of those business owners who get instantly freaked out whenever Google releases certain changes and updates on their current algorithm? You’ve probably tried to make drastic changes in your current SEO strategy for the sake of keeping up with the sudden boosts in Google’s system. Ever so frequently, Google has consistently revamped […]

Customer Support Services Agent shaking hands to a happy customer.

Customer Service Personalization Techniques and Its Benefits

The key to retaining customers and maintaining your company’s financial success is through having great customer support services. But there’s more to consider to your customer service than having cheery agents. Offering personalized customer service should be main target of businesses because people don’t just want it, they expect it. In this case, businesses can take personalization […]

Girl using a laptop/social media icons

Social Media Must-Haves to Get Your Brand Noticed

Building an online presence through social media channels and services is the best way to get your business’ message across, establish your brand in the modern day market, and boost customer experience. Social media is today’s radio, newspaper, and TV especially for business ads. It is today’s most widely used medium for providing customer support, […]

Live Chat Services agent dealing with customers

The Right Way to Deal with Special Customer Requests on Live Chat Service

It’s often a challenge to deal with customer’s special requests for the reason that you can’t always identify the main cause behind the request and how will it coordinate with your standard process. In most cases, replying to these kinds of requests is more complicated considering that the chat agent have to tell the customer […]

Man thinking about content moderation services

Inside the World of Content Moderation: The 3 W’s and 1 H of Regulating Online Content

You’ve probably come across the service, ‘content moderation’ from time to time, but may not have enough familiarity to truly understand the purpose of this type of assistance. Whether you are looking into employing moderating content or are offering it as part of your company’s services, this blog will help you delve deeper into what […]

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