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Customer Service in the Automotive Industry: Importance and Trends

A well-planned purchase of a vehicle is one of the most major possible expenditures a person can make, second only to the purchase of a house, and therefore requires careful consideration and preparation. As such, customers are investing a greater amount of their time and energy into the process of gathering information that might serve […]

By Merlene Leano
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The Top Advantages of Online Customer Service to Businesses & Customers

2022 is the defining year for businesses to realize that providing high-quality products and services is no longer enough to win the loyalty of potential clients. It is essential to acknowledge the fact that today's consumers are becoming increasingly demanding. When a customer engages with a brand, they expect that the company will go above […]

By Stephanie Walker
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11 Largest Contact Center Companies Worldwide

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

By Stephanie Walker
What is Customer Success Management and Why Do You Need It

Every business owner’s main goal is to generate high revenue or even exceed their target sales. Unfortunately, boosting revenue is no mere cakewalk for some, especially startups. Now that the present-day market is rife with digitally based alternatives to establish a brand, market services, and reach a broader audience, it would be wise to start […]

By Stephanie Walker
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Full Guide to Email Design + Real Examples

Attracting a large number of people's attention with visually appealing content is no longer the only goal of a good email design. To design an email in today's extremely demanding and competitive industry is to interact with your target audience on a more personal level. It is to develop quality emails that are capable of […]

By Merlene Leano
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