Last updated on January 14, 2019
A resourceful and highly dependent method of keeping in touch with your end-users, particularly a chat platform is one way you can sustain the efficiency and edge of your services. Customers highly regard a business’ initiative to communicate with them and often, to address their feedback. Any delays, inconveniences, irrelevant replies and most importantly an issue message handling (especially during high message volume instances) may be perceived as a blatant disinterest in building a genuine relationship with your audience.
Communication tools through mobile and online means continue to emerge as a viable tool for connecting you, the business owner, with your target audience. But while messaging serves as a crucial tool in determining your end-users’ experience and satisfaction, it also has the tendency to be exhausting and challenging to handle especially if you have limited manpower. A reliable messaging platform lets you deliver quick responses to end-user messages as you continue to build a more precise and comprehensive record of all your existing subscriber targets and users.
Messaging platforms successfully accommodate message volumes in an organized manner and send pre-made replies or custom replies. Platforms have to be capable of handling messages that consider the preferred messaging medium of end-users and thereby increase the potential for new interactions as well as continue existing communications.
New Media Services’ Live Operator Online Platform or LOOP is an internally developed platform for communication that can be used for Instant Messaging, Email, Short Message Services (text messaging) and also for bulk message blasting.
As part of New Media Services’ IT Systems and Administrative tools, LOOP is designed specifically as a core system concentrated on processing various mediums of communication.
LOOP as a system is capable of handling large volumes of messages, generating custom reports, integrating via API to various business services that require communication and maximizing operator output.
LOOP Messaging comes ready to handle IM, SMS, Email and Bulk Messages:
NMS’ LOOP Chat Systems benefits your messaging services by successfully combining simplicity with accessibility
The inclusion of Live Operator Online Platform into your existing messaging services and administrative tools gives you the power to meet the demands of both your partners and customers in real-time without risking the resources you have.
Aside from it being an effective messaging solution, LOOP can also be paired with NMS’ workforce of experienced operators that enable you to have a large pool of available manpower to handle large volumes of messages and gather various end-user requests minus the hassle. Regardless of the type of communication channel used by your end-users to reach out to you, you can assure them that you will not fail their expectations and demands.
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