CONTACT US

June 2010

Updated

January 23, 2020

Written by

New Media Services

New Media Services is growing rapidly, with employing 35 in house staff and over 200 home-based employees. Our services kept diversifying - from web design and application development, to moderation, AQA messaging and start-up call centre - we were a force to be reckoned with.

New Media Services is growing rapidly, with employing 35 in house staff and over 200 home-based employees. Our services kept diversifying - from web design and application development, to moderation, AQA messaging and start-up call centre - we were a force to be reckoned with.

ABOUT THE AUTHOR
Silvia Urban
Silvia Urban is the Sales and Marketing Director at NMS and New Media AI, specializing in outsourcing solutions that blend human expertise and AI innovation. With a strong background in client relations, operational strategy, and digital transformation, Silvia helps businesses enhance their customer support, content moderation, and live engagement services. She is passionate about driving growth, building meaningful partnerships, and delivering tailored solutions to dynamic industries such as tech, e-commerce, and online communities.

About Us

New Media Services offers outsourced business services using both human and AI solutions to upgrade your services and day-to-day operations.

Share this Post

TOP 7 ARTICLES

By New Media Services | January 10, 2017

5 Customer Support Service Tips for Small to Mid-Sized Businesses

By New Media Services | August 29, 2017

The Top Moderation Management Trends of 2017

By New Media Services | September 6, 2017

The Top 6 Pros and Cons of Outsourcing

By New Media Services | October 30, 2017

Here are 9 tips for providing excellent live chat support

By New Media Services | November 9, 2017

5 Proven Ways to Deal with Angry Customers

By New Media Services | November 23, 2017

The Right Way to Deal with Customer Requests on Live Chat Service

By New Media Services | November 29, 2017

How to Deliver Personalized Customer Service?

Latest Insights

How does human-AI collaboration work?
How Does AI Quality Assurance Improve Results?
By New Media Services • February 20, 2026
In 2026, AI is the norm in modern enterprises. But as consumers continue to raise both ethical and technical concerns...
What are human review services used for_
What Are Human Review Services Used For?
By New Media Services • February 13, 2026
The era of artificial intelligence (AI) and automation has proved that humans can’t be completely replaced by modern technology. Human...
How AI With Human Oversight Improves Accuracy, Safety, and Customer Trust. - Cover
How does human-AI collaboration work?
By New Media Services • February 6, 2026
The assumption that artificial intelligence will take over the world is being challenged by the idea of human-AI collaboration. When...
Read More Blogs

Frequently Asked Questions

Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

2 Queens Avenue, Oakleigh, Victoria, 3166

Follow Us:

Get Started

How can we help:

I would like to inquire about career opportunities

    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

    © 2024 New Media Services | All Rights Reserved
    crosschevron-down