CUSTOMER SERVICE OUTSOURCING SOLUTIONS HANDLED BY EXPERIENCED REPRESENTATIVES TO HELP END-USERS IN A SINCERE AND PROFESSIONAL MANNER.

Customer Support Services

Voice Support

Our outsourcing solutions provide the best customer support services for your end-users through our Voice-Over-IP help desk.

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Order Verification

Review and verify requisitions diligently through a reliable and well-structured order verification process.

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Customer Support Tickets

A trusted support desk ticket system that seamlessly routes messages, correspondence and inquiries.

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Escalation Management

An essential part of customer service outsourcing solutions, customer service escalation provides advanced customer relationship management for prompt handling of high-level customer complaints and supervisor-required calls.

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Refund Payment Solutions

Our Refund Management Solutions effectively deliver rebates or refunds to your end-users through multiple payment options.

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Voice Support

Provide the best customer support services for your end-users through our Voice-Over-IP help desk.
Our well-trained customer service representatives are available to handle all incoming billing inquiries, product and service FAQ’s, pre and post- sale customer care, plus outgoing call requirements. These contact center services encourage customer retention and resolve various service concerns.

Features

  • Covers both Inbound and Outbound Voice Support
  • Flexible customer support services that can be tailored to meet specific demands
  • Toll Free Number acquisition support
  • Real-time updates, including service quality metrics
  • Customizable call reporting system
  • 24/7 Voice Support Availability
  • Handled by highly-experienced and specifically trained operators
  • Quick response and handling of calls
Case Study

HDTV Programming Provider

Escalation Management

Advanced, Timely and Professional Assistance.

Advanced customer relationship management features prompt handling of customer complaints and supervisor-required calls. Our Tier 2 representatives practice wise, tactful and direct handling of difficult callers, frustrated customers as well as various escalated issues.

Features

  • Covers both Inbound and Outbound Voice contact center services
  • Sophisticated issue tracking and real-time reporting scheme
  • Managed by specifically-trained Tier 2 representatives who are experts in handling high-stress end-user interactions

Customer Support Tickets

The cost effective way to handle customer service tickets through efficient and consistent end-user support.

A trusted support helpdesk for ticketing that seamlessly routes messages, correspondence and inquiries generated via email into an easy-to-use customer support platform that delivers effective customer support email management and administrative functions that aim to improve service.

Features

  • Easy integration
  • Can accommodate multiple accounts
  • 24/7 availability and online support
  • Reporting and real-time updates
  • Handled by specifically trained manpower
  • Guarantees high security

Order Verification

Review and verify requisitions diligently through a reliable and well-structured order verification process. This outsourcing solution allows your business to manage purchases or requests for authenticity and smooth customer relations.

Features

  • Highly secured verification system
  • Can manage multiple tickets
  • 24/7 service availability for convenience
Case Study

Flowers and Floral Support Supply Company

Refund Payment Solutions

A reliable platform designed for safe and credible handling of your company’s monetary transfers.

The all in one Refund Management & Return-Payment Processing Solution.
Refund Transfer Solutions effectively deliver rebates or refunds to your end-users through preferred payment options.

Features

  • Worldwide coverage
  • Multi-Currency Global Payment Solutions
  • Your own Choice of Payment
  • Express payment Delivery
  • Cost Effective
Case Study

Flowers and Floral Support Supply Company

Get in touch with NMS

Get the Outsourcing Solutions you need through NMS! Fill-in the contact form below for any inquiries and we will get back to you as soon as possible.




Get in touch with NMS

Get the Outsourcing Solutions you need through NMS! Fill-in the contact form below for any inquiries and we will get back to you as soon as possible.




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