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The 2023 report from Statista reveals that there are 240,000 images uploaded on Facebook every minute, 65,000 photos posted on Instagram, and 575,000 tweets shared on X (formerly Twitter). This only means that the increasing volume of user-generated content (UGC) makes managing and assessing their relevance more challenging.  Also, the diversity of these online materials […]

It is one thing to attract and bring more customers to your business and another to effectively communicate with them. This emphasizes how effective communication with customers makes a difference in providing billing customer support.  But what is billing customer support, you ask? Billing customer service is a type of customer support that focuses on […]

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

Another year means another opportunity to revolutionize customer support experiences globally. While most people are concerned with starting the year right, businesses are preparing for a significant shift in approach and customer behavior. Thus, the lookout for customer service trends.  Being updated on the latest trends in customer service helps businesses reach new markets, stay […]

Thanks to technology development, an omnichannel communication model is now possible, bringing customer convenience to new heights. However, around 42% of customers still lean towards resolving customer service issues through phone interactions. With this, voice customer support proves its relevance and significance, no matter how dynamic digital channels are.  Voice support is a type of […]