Blogs

A home for inspiring stories on business and technology.

LATEST

social media moderation and monitoring process

The Difference Between Social Media Monitoring and Moderation

Social media monitoring and social media moderation are interlinked processes vital for online branding and managing a business' online community. ...
Order verification process

Why Order Verification is a Reliable E-commerce Tool

Order verification is a form of customer support service that secures sensitive customer information and ensures a smooth transaction for online purchases. ...
Email Marketing process

The Fundamental Basics of Successful Email Marketing (2018)

A successful email marketing campaign entails fundamental steps carefully planned and executed to ensure the right audience is targeted for brand promotion. ...
Chat and Instant messaging icon on phones

Difference Between Instant Messaging and Chat

Know the difference between chat and instant messaging and have a better understanding of their chat messaging functions. ...
text moderations process on a monitor

What is Text Moderation: Your Definitive Guide

Running an interactive online community for your brand can be risky but incorporating text moderation services may keep your brand reputation protected. ...
"collision" word

New Media Services to Attend Collision Conference 2018

New Media Services will be attending “Collision Conference 2018”, one of the fastest growing tech conferences in America. ...
Customer Service channel support icons

Employees Customer Service Knowledge and Its Importance

Customer service is considered to be the front liners of every businesses, but this should not be exclusive to your agents but to all employees - Here's why ...
IT Support Services business process

9 Benefits of Outsourcing IT Support Services for Businesses

Explore the importance of IT support services and systems in the business sector with this list of 9 practical uses of information technology. ...
Customer Support Agent with different support channel icon

5 Most Important Customer Support Types and Skills (2018)

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service. ...
Live chat agent chatting with customers

5 Future Innovations of Live Chat Service for 2018

Live chat will continuously play a big role in enhancing customer service in the near future, here are several live chat innovations to look forward to. ...