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client and employee onboarding
How to Onboard New Clients: A Quick Guide

Picture this scenario: You are part of a sales or customer acquisition team responsible for increasing the business’s revenue through closing more new deals and projects with new clients. After all the late-night phone calls, after hour edits, stressful weekends, and bottomless coffee mugs that you and your team have devoted in acquiring a new […]

By Merlene Leano
online customer service agent
The Top Advantages of Online Customer Service to Businesses & Customers

2022 is the defining year for businesses to realize that providing high-quality products and services is no longer enough to win the loyalty of potential clients. It is essential to acknowledge the fact that today's consumers are becoming increasingly demanding. When a customer engages with a brand, they expect that the company will go above […]

By Stephanie Walker
worldwide contact center banner
10 Largest Contact Center Companies Worldwide

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

By Stephanie Walker
Group of people doing social engagement
5 Proven Benefits Of Social Media Engagement For Business

Discover how social media engagement provides a number of benefits to your business management.

By Merlene Leano
customers reactions after their experience
Customer Service Experiences for Gen Z and Millennials

Today’s population is gradually being dominated by millennials and Gen Z’s. In no time, they are primed to take over the ecommerce spotlight as well. Since they are more tech-savvy, socially motivated, and accustomed to digital communication than the previous generation, millennials and Gen Zs have higher expectations when it comes to the customer experience […]

By Merlene Leano
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