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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Content writing services infographic proces/ girl Reading a book.

Effective Audience-Building Through Content Writing

Content writing is one of the best ways to engage customers. Text makes up the biggest portion of all online content. This justifies the value of written content as a way to build an audience through genuine interest. Content Writing Services actually covers a larger range of smaller outputs, all of which result in relevant […]

Customer Support Services Agenst Dealing with Angry Customers

Helpful Ways to Deal with Angry Customers

Every business can’t avoid the fact that customers would express their frustrations by complaining to your customer representatives. However, the way you train your help desk on handling difficult customers is the best possible solution, it is also best to stay calm and formulate a plan whenever these situations arises. In any business customer support […]

Man explaning content moderation do's and dont's

Content Moderation Do’s and Don’ts

With the abundance of content in the increasingly connected world, it has become hard to control what we end up seeing online and which ones are to be regarded as fact. For the older generation, it’s a mere decision on keeping what we want to see and closing what we consider is unacceptable. For a […]

Man receiving 404 error while browsing website web design services page.

Designing for Success: Web Design Mistakes to Drop Today

Before we even began to realize it, customers have already been dictating what aspects of designing should be significantly modified for it to appeal to a wider audience. Similar to many services that help build a business’ online branding, web design services are subject to constant changes that make it more efficient and versatile across […]

Live Chat operators assisting customer concerns

Customer Live Chat Tips for Better Customer Rapport and Proactive Customer Assistance

Live chat has been a great tool for businesses to stay connected to their customers. It is also through live chat that companies gain a profound effect on their website conversion rates for it provides real human interaction during customers purchase. This only shows that customer needs a sense of reassurance and quick response that […]

Web designer discussing design services scene

Today’s Web Designing Scene: AIs, Customer-centric Mobile-First Styles, & SEO-Friendly Websites

Web design services continue to be a high-demand necessity for businesses building a credible online presence for their brand. The way a website is structured—from the color scheme and font style to embedded multimedia and responsiveness—speaks a lot about a particular brand despite it being a new name in the industry. Planning how a specific […]

Group of people doing social engagement

THE BENEFITS OF SOCIAL MEDIA ENGAGEMENT

We all know that social media services have been an effective tool when it comes to engaging with customers. Most businesses prefer to communicate with their customers using their business social media accounts and so do the customers. Since most people have their own personal accounts it would be convenient for them to engage with […]

Content Marketer thinking about different marketing strategies

Highly Effective Marketing Strategies for Small to Mid-sized Businesses

Marketing has a big role in making businesses successful. In some cases, even a mediocre product can be highly successful with a great marketing strategy. However, marketing is a trial and error process as it takes cost, time and planning to implement a new and successful marketing strategy. Coming up with a clear plan is […]

Man doing content writing services in front of laptop

Content: The Unbeatable & Versatile Pacemaker of Digital Marketing

‘Content is king’— is a phrase that has quite frankly been the most accurate way to describe the importance of quality content in today’s digital marketing scene. This year, it has been estimated that over 70% of marketers are concentrating on producing twice the amount of content compared to 2016. Not only that, by 2019, […]

Email Support Agent in front of computer answering email inquiries

Email Support Style Guide That’ll Help Generate Higher Customer Satisfaction

Email is still considered a primary form of customer service communication which helps businesses to contact customers personally and on a regular basis. Email can be used to troubleshoot customer concerns, provide feedback, and also allows customers to ask questions at a time that suits them best. Email is an essential business tool if managed […]

handshake with business man and woman as background

Pros and Cons of Outsourcing

Outsourcing or also known as Business Process Outsourcing (BPO) is a practice used by different companies whereby they allocate portions of work outside a company to perform a specific business process. This is done either domestically or internationally. For the past years, a large number of businesses, from start-ups to corporate giants are turning to outsourcing to […]

laptop displaying moderation trends surrounded with social media icons

Keeping Your Business’ Edge through Smarter Moderation Trends & Strategies

Nowadays, there are many providers of moderation services, but only a few have an array of services that define what moderation truly is for. Moderation is one of the most effective ways to maintain a website’s usability and efficiency. It involves intervention in the form of filtering content such as images, videos, text, profiles, community […]

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