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The NMS Blog provides information for better operations, benefits of good business process outsourcing practices, updated news and trends. Read through various discussions for web design, customer support, communications, content moderation and other global outsourcing topics.

Customer Support Agent with different support channel icon

Customer Support: Types, Skills and Attitudes

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service. […]

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Live chat agent chatting with customers

Future Expectations for Live Chat

Live chat will continuously play a big role in enhancing customer service in the near future, here are several live chat innovations to look forward to. […]

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Ad Compliance moderator doing different type of moderation services

The Importance of Employing Ad Compliance Moderation

Advertisements on your website affect the way consumers view your brand. Ad compliance moderation ensure that these ads don’t turn your visitors away. […]

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Different IT support services trends for 2018

IT/Tech Support Trends for 2018

Discover the 3 major IT support trends for 2018 and consider the advantages it may provide to leverage your business process. […]

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Different ways to protect content moderators

How to Protect Content Moderators from the Risks of Monitoring Sensitive Data

Discover the 3 effective ways on how companies and huge industries protect content moderators from monitoring offensive and sensitive materials online. […]

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customer support services agent dissatisfied clients

Customer Service Mistakes that are Driving Away Customer Satisfaction

Your customer service serves as the face of your business. Avoid these 5 major customer support services mistakes to keep your customers happy. […]

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live chat and different industry icons

Industries that can Benefit from Live Chat Services

Live chat has been a helpful customer service channel to businesses across different industries, here’s how they benefit from this adaptable service tool. […]

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Man and woman communicating using 2 Way Bulk SMS

Benefits of 2-Way Bulk SMS for Marketing

With 2 Way Bulk SMS, you can send and receive messages to and from hundreds of people at once. Find out why you need it in your marketing campaign […]

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Typography text overlap with branding text

Typography 101: Setting the Perfect Tone for Your Brand

Your content may be well written but it would be a waste if it’s not well structured. Here are a couple of tips to create better typography for your website […]

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social media icons and facebook on a weighing scale

Facebook's Algorithm Changes: How it Affects Social Media Marketing

Before Facebook’s algorithm update take effect into your social media marketing pages, here are some details and tips to cope up with this change. […]

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contact center services agents handling different customers refund request

Refund Payment Solutions in Business

Make your business more inviting to potential customers by having an efficient refund system ran by reliable contact center services […]

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Outsourcing solutions agents in different level

How Important is Tier 2 in Escalation Management?

Escalation management has been an outsourcing strategic solutions that helps businesses deliver an organized assistance. […]

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