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What Is a Contact Center?

Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

By Milliscent Lucio
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Feedback From Customers: How Do You Get It?

A lot goes into corporate operations, particularly product and service creation. all the way from product planners and designers to testers. The planners may be confident in the functionality, the designers in the structure, and the testers in the usability, but this does not guarantee that a product or service will be popular with the […]

By Milliscent Lucio
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6 Key Benefits of Customer Satisfaction Surveys

With tons of brands emerging to steal the spotlight, a major factor affecting a company’s ability to thrive in this cutthroat landscape relies on the support of its clientele. It is with the presence and support of customers that companies continue to develop in order to retain their clients while pulling in new ones at […]

By Milliscent Lucio
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4 Types Of Transcription: Definition and Examples

Transcription services have evolved into a valuable tool that allows businesses to save time and money. By converting speech, audio, and video recordings into written or electronic text documents, organizations are able to meet project deadlines and focus on their primary goals. Important meetings and discussions are documented, resulting in precise accounts that may be […]

By Merlene Leano
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What Is SaaS Customer Support: Definitive Guide

The growth and ongoing improvement of cloud-based computing is gaining traction and shows no signs of abating. In fact, Gartner’s 2020 forecast predicted a 6.3% growth in the worldwide public cloud services market. SaaS, a result of the cloud service boom, is the largest market segment and was forecasted to grow to $104.7 billion in […]

By Milliscent Lucio
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