A HOME FOR INSPIRING STORIES ON BUSINESS AND TECHNOLOGY.

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

The internet is a vast space. By "vast," this means roughly half of the world's population, give or take. It's filled with people from all over the world; people from various cultures; people with various interests; and everything in between. Unlike in the early days of the internet, when it was almost a free for […]

With the rise of esports, movies, and TV shows based on video games, and technological advances, the world of video games will only grow in both size and scope. In addition to that, the industry’s audience is a mixed bag of people from different age groups, countries, status, and more. There’s a genre for everyone […]

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

Most customers are usually vocal about their experiences with a business, either literally or expressed through different media. They can be a passing comment in a conversation, a direct answer to a question, a review on a review site, a post, a video, or any other available format. With the internet and the tools that […]