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11 Largest Contact Center Companies Worldwide

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

By Stephanie Walker
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5 Proven Benefits Of Social Media Engagement For Business

Discover how social media engagement provides a number of benefits to your business management.

By Merlene Leano
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Customer Service Experiences for Gen Z and Millennials

Today’s population is gradually being dominated by millennials and Gen Z’s. In no time, they are primed to take over the ecommerce spotlight as well. Since they are more tech-savvy, socially motivated, and accustomed to digital communication than the previous generation, millennials and Gen Zs have higher expectations when it comes to the customer experience […]

By Merlene Leano
What is Customer Success Management and Why Do You Need It

Every business owner’s main goal is to generate high revenue or even exceed their target sales. Unfortunately, boosting revenue is no mere cakewalk for some, especially startups. Now that the present-day market is rife with digitally based alternatives to establish a brand, market services, and reach a broader audience, it would be wise to start […]

By Stephanie Walker
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Full Guide to Email Design + Real Examples

Attracting a large number of people's attention with visually appealing content is no longer the only goal of a good email design. To design an email in today's extremely demanding and competitive industry is to interact with your target audience on a more personal level. It is to develop quality emails that are capable of […]

By Merlene Leano
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