Customer experience is the central focus of many companies today. Thanks to the accelerated digitalization rate, businesses are opting to increase customer engagement through the various platforms available. To help with this task, they are expanding customer service teams by outsourcing live chat operators. What Is Live Chat Operator Outsourcing? Live chat operator outsourcing is […]

While it may sound like an exaggeration, customers are your company's lifeline. Building great relationships with customers should be the top priority of every business in the market right now. At the end of the day, failing to establish relationships with customers cripples your company's ability to generate sales. Without sales, your company is not […]

As a business owner, you are prone to traveling a lot, mainly as part of promoting your products and expanding your business reach. Say, you are about to re-book your flight, so you look up an airlines’ website to get in touch. Suddenly, something pops up on your screen: A chatbot. The chatbot begins asking […]

With the digital generation progressively pushing forward, consumers became more meticulous with the brands they support. Today, most consumers opt to buy products from brands they are familiar with

Live chat has been a helpful customer service channel to businesses across different industries, here's how they benefit from this adaptable service tool.