A HOME FOR INSPIRING STORIES ON BUSINESS AND TECHNOLOGY.

‘Virtual’ is no longer a new jargon to the online community. Anyone can sell any product or service, thanks to the limitless capacity of technology and the internet. In the same manner, sourcing services and skills digitally have also become...

Have you ever used Tinder, OkayCupid, Match, eharmony or FacebookDating? All of these websites and apps allow you to meet different people and compatible matches from across the globe. 

When you hear the terms “call center” and “contact center”, do you always assume that both are pertaining to one and the same thing? At first glance, the two function as a communication channel for businesses and are relatively seen as providing similar benefits.

These two types of contrasting methods of contacting customers are what make most businesses go round. Both generate sales, but the methods in doing so differ in several ways. Between the two outreach methods, the burning question

They say the world was never the same ever since the onset of the COVID-19 pandemic. Indeed, work, school, and business agendas all had to be carried out using a contactless method to prevent the spread of the deadly virus.