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February 13, 2018
How Important is Tier 2 in Escalation Management?

Escalation management has been an outsourcing strategic solutions that helps businesses deliver an organized assistance.

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February 6, 2018
How Chat Service Grew as an Excellent Customer Support Tool

Discover how chat service developed from being a simple communication tool to a highly dependable and impressive messaging channel for businesses.

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January 31, 2018
Moderators: The Content Police

Efficient content moderation services are not just determined by the ability of moderators to read between the lines and monitor user-generated content.

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January 17, 2018
5 Proven Mistakes to Avoid in Running a Live Chat Service

With live chat service, it is essential to know the list of mistakes to avoid to ensure efficient business process.

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January 15, 2018
How Flexibility is an Important Factor in Outsourcing Services

Discover how scalability and flexibility contributes as an important factor in your business outsourcing services.

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