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September 21, 2023
Tips for Inexpensive Live Chat Operator Outsourcing

Customer experience is the central focus of many companies today. Thanks to the accelerated digitalization rate, businesses are opting to increase customer engagement through the various platforms available. To help with this task, they are expanding customer service teams by outsourcing live chat operators. What Is Live Chat Operator Outsourcing? Live chat operator outsourcing is […]

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September 8, 2023
Outsourcing Refund Payment Processing for Call Centers

What is Refund Payment Processing in Call Centers? As online shopping and e-commerce continue to expand, merchants are faced with the challenges of managing returns, cancellations, and refunds. To address the concerns of dissatisfied customers seeking refunds and enable merchants to concentrate on their core responsibilities, call centers step in to undertake the handling and […]

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October 6, 2022
The Top Advantages of Online Customer Service to Businesses & Customers

2022 is the defining year for businesses to realize that providing high-quality products and services is no longer enough to win the loyalty of potential clients. It is essential to acknowledge the fact that today's consumers are becoming increasingly demanding. When a customer engages with a brand, they expect that the company will go above […]

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September 27, 2022
11 Largest Contact Center Companies Worldwide

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

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September 14, 2022
What is Customer Success Management and Why Do You Need It

Every business owner’s main goal is to generate high revenue or even exceed their target sales. Unfortunately, boosting revenue is no mere cakewalk for some, especially startups. Now that the present-day market is rife with digitally based alternatives to establish a brand, market services, and reach a broader audience, it would be wise to start […]

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