Admit it, the first thing that springs to mind when we hear the term customer service is problem resolution and communication.  It is a reality that we often overlook, particularly the fact that having great customer service skills entails more than just answering the phone or conducting follow-up assistance via email. What businesses fail to […]

Moderators are tasked to filter thousands of pieces of user-generated content on a daily basis. The truth is that situations where UGC outweighs moderator resources occur more frequently than anticipated. It is for this reason that automated moderation (also known as AI moderation) was created. Automated moderation is said to help human moderators get more […]

When you hear the term ‘Call Center’, you would usually associate it with huge businesses that have big budgets. They can afford an in-house team that handles inbound and outbound calls. However, that is not always the reality in a call center setup. The service is not limited to large corporations. Even small businesses can […]

How does a company improve its services and customer experience? The answer is quality assurance. ‘ Quality Experience Just for You.’ This is the motto of every service provider and manufacturer of household brands. The statement holds, especially in contact centers. Today, around 60,850 contact centers exist around the globe. Day in and day out, […]

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several people are turning to game […]