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March 7, 2019
Customer Escalation Management: Our Complete Guide

Find out why Escalation Management plays a vital role in improving your customer engagement and helps in maintaining customer loyalty.

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April 6, 2018
Employees Customer Service Knowledge and Its Importance

Customer service is considered to be the front liners of every businesses, but this should not be exclusive to your agents but to all employees - Here's why

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March 9, 2018
5 Types of Customer Service

Be one step ahead of your competitors by discovering the 5 major types and skills of customer support that helps in delivering excellent customer service.

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February 27, 2018
5 Major Customer Service Mistakes that Drives Customer Away

Your customer service serves as the face of your business. Avoid these 5 major customer support services mistakes to keep your customers happy.

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December 18, 2017
What is the Difference Between Customer Acquisition & Customer Retention

The fact remains that businesses need customers regardless of whether they are one-time customers, occasional patrons or loyal clients.

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