Thanks to technology development, an omnichannel communication model is now possible, bringing customer convenience to new heights. However, around 42% of customers still lean towards resolving customer service issues through phone interactions. With this, voice customer support proves its relevance and significance, no matter how dynamic digital channels are.  Voice support is a type of […]

In the ever-evolving world of business, companies are realizing the importance of providing multilingual options to connect with a wider, more diverse audience. They go beyond borders to provide exceptional global customer service through phone calls, emails, live chat, social media networks, and other communication channels.  Moreover, it is worth noting that 70% of customers […]

Businesses of all kinds have to deal with various challenges everyday—one of which is customer complaints. With changing customer behavior and demands, businesses put in the extra work to develop a strategic complaint handling system that exceeds customer expectations. However, resolving them all at once is impossible. Based on a Forbes Survey with more than […]

In this globalized world, the need for effective communication cannot be emphasized enough. This is especially apparent in businesses where internal and external communication can greatly affect work quality. Thus, multilingual customer support is crucial in ensuring that people from diverse backgrounds can access and benefit from the products and services they need.  Global customer […]

There is always room for improvement in customer service. Businesses that recognize this fact are more likely to achieve long-term success.  They should always be ready to address issues, right the wrongs, and turn things around amidst this sour world of customer complaints. In billing customer service, a responsive and knowledgeable billing support team is […]

With the rise of modern business operations in the financial industry, successful quality assurance strategies are needed in billing call centers to maintain a positive brand reputation and boost customer satisfaction. Such strategies help stabilize cash flow, foster customer trust, and uphold the integrity of billing transactions.  The importance of quality assurance (QA) in billing […]