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May 27, 2022
How AI Can Improve Customer Experience

The use of artificial intelligence in customer service has left a significant impact on how firms execute customer-centric methods, and that’s over the span of just a few years. AI has considerably augmented business marketing functions, making it easier for them to create more personalized solutions to meet client needs. Also, more and more firms […]

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April 12, 2021
Difference Between Call Center and Contact Center and Why It Matters

When you hear the terms “call center” and “contact center”, do you always assume that both are pertaining to one and the same thing? At first glance, the two function as a communication channel for businesses and are relatively seen as providing similar benefits.

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April 5, 2021
Inbound vs. Outbound Call Centers: What’s the Difference?

These two types of contrasting methods of contacting customers are what make most businesses go round. Both generate sales, but the methods in doing so differ in several ways. Between the two outreach methods, the burning question

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January 4, 2021
7 Benefits of Outsourcing Call Center Services

Call center outsourcing is a great way to efficiently grow your business externally, find out the benefits it provides to enhance your customer service.

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January 31, 2019
How Multi-Channel Customer Communication Can Benefit Your Business

Multi-platform communication empowers businesses by expanding audience reach and boosting customer satisfaction. Find out how you can take advantage of this

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