Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

Call centers are becoming an increasingly important tool for businesses and organizations in a wide range of industries, as they enable these entities to guarantee that they will maintain strong connections with their customers, whether those connections are maintained in person or digitally. This statement could not be more accurate for the healthcare industry. Call […]

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

In the corporate world, deciding on the best marketing plan can be a significant challenge. Several firms can affirm that the concept of inbound vs outbound sales is a literal tug of war. Some have to choose between inbound vs. outbound, while others can afford to employ both. Are you considering developing an inbound sales […]

Cold calling strategies are rapidly overshadowed by new lead-generation systems emerge. Outbound calls tend to have an intimidating ring to them. Imagine calling a complete stranger to promote a specific product or service without knowing whether they require it or not.  It is quite a daunting task to accomplish. What most organizations fail to realize […]