Customer service is not just a call center agent providing customer support. It encompasses everything that has to do with providing customers with the best experience. Greeting at the entrance, answering questions, recommending products, and emails–it’s all customer service. Take this scenario for example. You see an ad for a clothing store. The catalog shown […]

Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

There is no justification for discounting this fact, yet the call center market is growing increasingly competitive. If you are running your business without the appropriate personnel and resources, you run the risk of losing the loyalty of your customers and, even worse, falling behind your rivals in the industry. As such, you must find […]

Cold calling strategies are rapidly overshadowed by new lead-generation systems emerge. Outbound calls tend to have an intimidating ring to them. Imagine calling a complete stranger to promote a specific product or service without knowing whether they require it or not.  It is quite a daunting task to accomplish. What most organizations fail to realize […]

Call center outsourcing is a great way to efficiently grow your business externally, find out the benefits it provides to enhance your customer service.