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Lost in Translation? Not with Multilingual Customer Support

In the ever-evolving world of business, companies are realizing the importance of providing multilingual options to connect with a wider, more diverse audience. They go beyond borders to provide exceptional global customer service through phone calls, emails, live chat, social media networks, and other communication channels.  Moreover, it is worth noting that 70% of customers […]

By Althea Lallana
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Top 10 Customer Complaints & Proven Strategies to Handle Them

Businesses of all kinds have to deal with various challenges everyday—one of which is customer complaints. With changing customer behavior and demands, businesses put in the extra work to develop a strategic complaint handling system that exceeds customer expectations. However, resolving them all at once is impossible. Based on a Forbes Survey with more than […]

By Althea Lallana
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Global Reach, Local Touch: Multilingual Customer Support Strategies

In this globalized world, the need for effective communication cannot be emphasized enough. This is especially apparent in businesses where internal and external communication can greatly affect work quality. Thus, multilingual customer support is crucial in ensuring that people from diverse backgrounds can access and benefit from the products and services they need.  Global customer […]

By Althea Lallana
customer support dealing with irate customer
Turning Lemons into Lemonade: The Power of Positive Complaint Handling

There is always room for improvement in customer service. Businesses that recognize this fact are more likely to achieve long-term success.  They should always be ready to address issues, right the wrongs, and turn things around amidst this sour world of customer complaints. In billing customer service, a responsive and knowledgeable billing support team is […]

By Althea Lallana
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Successful Quality Assurance Strategies in Billing Call Centers

With the rise of modern business operations in the financial industry, successful quality assurance strategies are needed in billing call centers to maintain a positive brand reputation and boost customer satisfaction. Such strategies help stabilize cash flow, foster customer trust, and uphold the integrity of billing transactions.  The importance of quality assurance (QA) in billing […]

By Althea Lallana
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