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Customer service is not just a call center agent providing customer support. It encompasses everything that has to do with providing customers with the best experience. Greeting at the entrance, answering questions, recommending products, and emails–it’s all customer service. Take this scenario for example. You see an ad for a clothing store. The catalog shown […]

What is Multilingual Customer Service? As your business grows, there will come a time when you will eventually need to expand. An expansion provides more opportunities for growth by boosting your brand awareness in a new market and therefore generating more profit. However, a business expansion can also break your business if not managed properly. […]

What is customer service? From the moment you enter an establishment until long after you finish the transaction, there is some kind of customer service involved along the way. The same thing applies when you enter and transact on a website. But what is customer service exactly? Customer service can be boiled down to the […]

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

The internet is a vast space. By "vast," this means roughly half of the world's population, give or take. It's filled with people from all over the world; people from various cultures; people with various interests; and everything in between. Unlike in the early days of the internet, when it was almost a free for […]