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Moderators are tasked to filter thousands of pieces of user-generated content on a daily basis. The truth is that situations where UGC outweighs moderator resources occur more frequently than anticipated. It is for this reason that automated moderation (also known as AI moderation) was created. Automated moderation is said to help human moderators get more […]

Email has become an invaluable business communication tool that has been used for many years. It is used for interdepartmental communication in companies and for addressing client concerns. One of the advantages of email is that you can use it anywhere, provided that you have a stable internet connection. That is why businesses are taking […]

Cold calling strategies are rapidly overshadowed by new lead-generation systems emerge. Outbound calls tend to have an intimidating ring to them. Imagine calling a complete stranger to promote a specific product or service without knowing whether they require it or not.  It is quite a daunting task to accomplish. What most organizations fail to realize […]

Customers, not sellers, now have the lion's share of influence in the market.  Loyalty and customer retention are built based on exceptional customer experience. Typically, people are prepared to pay more for the same goods and services, especially if it's high-quality products at a low price. They become even willing to shell out money if […]

The gaming industry offers an engaging diversion for people at home looking for social interaction. The said leisurely activity is defined as playing e-games conducted through multiple means, such as using computers, consoles, or mobile phones. Due to the COVID-1 pandemic, people mostly stay at home, which is why several people are turning to game […]