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August 22, 2023
What is Content Moderation?

With the constantly increasing number of user-generated content uploaded online daily, it should. Despite the fact that user-generated content may appear to be a useful and cost-effective tool for boosting your brand's online visibility, if it is not properly monitored, it can damage your online credibility. This is where content moderation comes into play. While […]

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June 13, 2023
6 Steps to an Excellent Digital Customer Experience Strategy | New Media Services

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

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May 18, 2023
What is an Inbound Call Center?

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

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February 1, 2023
4 Types Of Transcription: Definition and Examples

Transcription services have evolved into a valuable tool that allows businesses to save time and money. By converting speech, audio, and video recordings into written or electronic text documents, organizations are able to meet project deadlines and focus on their primary goals. Important meetings and discussions are documented, resulting in precise accounts that may be […]

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January 12, 2023
Top 8 Best Shopify Customer Service Companies WorldWide

Originally an online store for snowboarding equipment, Shopify has developed into a cloud-based ecommerce platform that lets users build and run an online store. It provides an assortment of tools necessary to run an online business, from customization, payments, marketing, and even logistics. So you have your platform, your ecommerce tools, your products, your services, […]

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