With the constantly increasing number of user-generated content uploaded online daily, it should. Despite the fact that user-generated content may appear to be a useful and cost-effective tool for boosting your brand's online visibility, if it is not properly monitored, it can damage your online credibility. This is where content moderation comes into play. While […]

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

One of the most pressing dilemmas after your organization gains recognition from the masses is getting a high volume of inbound calls. To ensure that your help desk initiatives can withstand the surge of various customer-related concerns, it is a must for you to employ a strong team of inbound call center agents. What is […]

Transcription services have evolved into a valuable tool that allows businesses to save time and money. By converting speech, audio, and video recordings into written or electronic text documents, organizations are able to meet project deadlines and focus on their primary goals. Important meetings and discussions are documented, resulting in precise accounts that may be […]

Originally an online store for snowboarding equipment, Shopify has developed into a cloud-based ecommerce platform that lets users build and run an online store. It provides an assortment of tools necessary to run an online business, from customization, payments, marketing, and even logistics. So you have your platform, your ecommerce tools, your products, your services, […]