With the constantly increasing number of user-generated content uploaded online daily, it should. Despite the fact that user-generated content may appear to be a useful and cost-effective tool for boosting your brand's online visibility, if it is not properly monitored, it can damage your online credibility. This is where content moderation comes into play. While […]

Outsourcing is hardly a new concept nowadays. More and more business process outsourcing (BPO) companies are popping up, offering a variety of services. Contrary to popular opinion, customer service outsourcing is only top four of the most commonly outsourced services. Regardless of its standing, it proves the high demand and necessity of quality outsourced customer […]

What is customer service? From the moment you enter an establishment until long after you finish the transaction, there is some kind of customer service involved along the way. The same thing applies when you enter and transact on a website. But what is customer service exactly? Customer service can be boiled down to the […]

Despite the fact that we are not yet living in the Fourth Industrial Revolution (4IR), we have had the opportunity to see, or more accurately, experience, what it has in store for us. Nothing could be more true in terms of communication. In today's technologically advanced era, the vast majority of companies have reported a […]

With the rise of esports, movies, and TV shows based on video games, and technological advances, the world of video games will only grow in both size and scope. In addition to that, the industry’s audience is a mixed bag of people from different age groups, countries, status, and more. There’s a genre for everyone […]