What is Customer Service Outsourcing? Customer service outsourcing involves engaging a third-party vendor to manage customer support for you so you can prioritize core business processes. Their responsibility is to provide services and experiences your customers demand. The pandemic has caused businesses to rapidly change their approach to providing services, causing an upswing in outsourcing. […]

The internet is a vast space. By "vast," this means roughly half of the world's population, give or take. It's filled with people from all over the world; people from various cultures; people with various interests; and everything in between. Unlike in the early days of the internet, when it was almost a free for […]

Have you ever been in a state in which you are given so many tasks from different people at such short notice that you don’t know what to do?  You are not sure which one to start first; you’re not familiar with other tasks; there is a time limit on some of them; and you’re […]

Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

In the corporate world, deciding on the best marketing plan can be a significant challenge. Several firms can affirm that the concept of inbound vs outbound sales is a literal tug of war. Some have to choose between inbound vs. outbound, while others can afford to employ both. Are you considering developing an inbound sales […]