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September 1, 2023
Choosing the Right Customer Service Outsourcing Partner

What is Customer Service Outsourcing? Customer service outsourcing involves engaging a third-party vendor to manage customer support for you so you can prioritize core business processes. Their responsibility is to provide services and experiences your customers demand. The pandemic has caused businesses to rapidly change their approach to providing services, causing an upswing in outsourcing. […]

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May 31, 2023
Understanding Content Moderation Types

The internet is a vast space. By "vast," this means roughly half of the world's population, give or take. It's filled with people from all over the world; people from various cultures; people with various interests; and everything in between. Unlike in the early days of the internet, when it was almost a free for […]

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May 9, 2023
5 Reasons Why Your Business Needs a Ticketing System

Have you ever been in a state in which you are given so many tasks from different people at such short notice that you don’t know what to do?  You are not sure which one to start first; you’re not familiar with other tasks; there is a time limit on some of them; and you’re […]

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May 3, 2023
What Is a Contact Center?

Nobody likes waiting in line. It is time-consuming, mind-numbing, and cuts into any chance of being productive. But it’s even more frustrating when the line cuts off before your turn or there is nothing resolved, right? The same sentiment applies to customer service when waiting in a queue for an available customer service representative. It's […]

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August 19, 2022
Inbound vs. Outbound Sales: How Do They Differ

In the corporate world, deciding on the best marketing plan can be a significant challenge. Several firms can affirm that the concept of inbound vs outbound sales is a literal tug of war. Some have to choose between inbound vs. outbound, while others can afford to employ both. Are you considering developing an inbound sales […]

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