One of the objectives of a call support team is to keep a careful eye on customer satisfaction. Since customer satisfaction leads to higher revenue, a well-enhanced call center structure is paramount, it is safe to conclude that they are crucial to the long-term viability of reputable businesses. Research, strategy, technology, and monitoring aren't all […]

Customer service is critical in the corporate sector. Regardless of how amazing your products are, you will not thrive in an ever-changing market unless you deliver personalized client care that strengthens the link between your company and its clients. As the lifeline of every business, your patrons require immediate and personalized support throughout their experience […]

Admit it, the first thing that springs to mind when we hear the term customer service is problem resolution and communication.  It is a reality that we often overlook, particularly the fact that having great customer service skills entails more than just answering the phone or conducting follow-up assistance via email. What businesses fail to […]

NMS Productions is launched (in The Netherlands - we are international!). NMSP focuses on creating content marketing that works to help businesses market to the (dreaded) millennials. With over 12 million views on Youtube, our team are continuing to prove their knowledge and expertise.