Social media is a crucial part of our lives. It’s the first thing we check when we wake up and the last thing we visit before sleeping at night. We use it to engage with friends, share updates, and discover new content. Imagine scrolling through your favorite social media platforms and encountering offensive content, which […]

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

Discover how social media engagement provides a number of benefits to your business management.

Learn how social media moderation can help you protect your business brand from harmful, inappropriate, and unwanted contents posted online.

Social media monitoring and social media moderation are interlinked processes vital for online branding and managing a business' online community.