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January 25, 2024
Customer Support in the Age of Social Media

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

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September 23, 2022
5 Proven Benefits Of Social Media Engagement For Business

Discover how social media engagement provides a number of benefits to your business management.

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December 8, 2020
Social Media Moderation Guidelines

Learn how social media moderation can help you protect your business brand from harmful, inappropriate, and unwanted contents posted online.

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March 11, 2019
The Difference Between Social Media Monitoring and Moderation

Social media monitoring and social media moderation are interlinked processes vital for online branding and managing a business' online community.

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November 23, 2018
How Online Community Moderators Save Brands & End-Users

The roles and responsibilities of online community moderators are crucial in strengthening a brand's online presence. Here's why Hiring them is a Must.

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