Recent Posts

Detract yet delight written farther his general. If in so bred at dare rose lose good. Feel and make two real miss use easy.
November 8, 2023
Why Companies Opt for Billing Call Center Outsourcing

Online shopping, digital marketplaces, and e-commerce, in general, are rapidly growing in popularity. As a result, companies are constantly finding ways to enhance customer satisfaction, increase efficiency, reduce costs, and simplify their overall operations. One of the ways businesses obtain such goals is through a strategic approach: billing call center outsourcing. This involves entrusting a […]

Read More
October 4, 2023
Ensuring Data Security in Call Center Payment Processing

Call centers play a pivotal role in the modern business landscape, providing a direct line of communication between companies and their customers. One crucial aspect of call center operations is payment processing. It involves handling sensitive customer information such as credit card details. Ensuring the security of this data is not only vital for protecting […]

Read More
September 27, 2023
The Advantages of Outsourcing Payment Refund Process

Refunds are inevitably linked with businesses, regardless of the efforts made by business owners to steer clear of them. The initial crucial aspect of dealing with refund requests is recognizing that it is impossible to satisfy everyone. Overnight, refund payment requests can surge unexpectedly. To balance fairness and reasonableness in refund policies and preserve positive […]

Read More
September 8, 2023
Outsourcing Refund Payment Processing for Call Centers

What is Refund Payment Processing in Call Centers? As online shopping and e-commerce continue to expand, merchants are faced with the challenges of managing returns, cancellations, and refunds. To address the concerns of dissatisfied customers seeking refunds and enable merchants to concentrate on their core responsibilities, call centers step in to undertake the handling and […]

Read More
September 1, 2023
Choosing the Right Customer Service Outsourcing Partner

What is Customer Service Outsourcing? Customer service outsourcing involves engaging a third-party vendor to manage customer support for you so you can prioritize core business processes. Their responsibility is to provide services and experiences your customers demand. The pandemic has caused businesses to rapidly change their approach to providing services, causing an upswing in outsourcing. […]

Read More
1 2 3 11

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

433 Collins Street,Melbourne. 3000. Victoria, Australia

Other Offices







Get Started

How can we help:

I would like to inquire about career opportunities

    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

    © 2024 New Media Services | All Rights Reserved
    Privacy and Policy