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March 1, 2024
How Automated Moderation is Addressing Online Challenges

Imagine driving without traffic lights in a high traffic area; that's how the online world would be without automated content moderation. This content moderation service is instrumental in creating a safe, organized, and enjoyable online space for everyone.  So, what is automated moderation? How does it address online challenges? Automated content moderation uses technological tools […]

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February 23, 2024
UGC Content Moderation: A Step Towards Building a Community of Trust

Have you ever wondered what the world would look like without UGC content moderation? Without someone or something keeping an eye on the content we create, post, or share online? It would likely result in an uncontrollable and unpredictable digital world. It is like a game without rules, confusing and chaotic. This is why content […]

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February 19, 2024
Why Is Content Moderation Important for User-Generated Campaigns

The 2023 report from Statista reveals that there are 240,000 images uploaded on Facebook every minute, 65,000 photos posted on Instagram, and 575,000 tweets shared on X (formerly Twitter). This only means that the increasing volume of user-generated content (UGC) makes managing and assessing their relevance more challenging.  Also, the diversity of these online materials […]

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January 25, 2024
Customer Support in the Age of Social Media

Gone are the days of relying on a hotline or email and waiting for what feels like forever to get help when encountering problems with a product or service. In today’s digital era, a lot has changed in the contact center services industry. The growing popularity of social media platforms, such as Facebook, Instagram, and […]

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November 6, 2023
Complaint Management in Financial Services Call Centers

Money matters usually make people talk. A lot. Such is the case for a call center for financial services, especially those dealing in refund processing. This makes complaint management a necessary skill, given the heightened emotions and expectations often accompanying financial inquiries. It is, however, understandable that people want to know the where and hows […]

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