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November 6, 2023
Complaint Management in Financial Services Call Centers

Money matters usually make people talk. A lot. Such is the case for a call center for financial services, especially those dealing in refund processing. This makes complaint management a necessary skill, given the heightened emotions and expectations often accompanying financial inquiries. It is, however, understandable that people want to know the where and hows […]

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August 22, 2023
What is Content Moderation?

With the constantly increasing number of user-generated content uploaded online daily, it should. Despite the fact that user-generated content may appear to be a useful and cost-effective tool for boosting your brand's online visibility, if it is not properly monitored, it can damage your online credibility. This is where content moderation comes into play. While […]

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May 31, 2023
Understanding Content Moderation Types

The internet is a vast space. By "vast," this means roughly half of the world's population, give or take. It's filled with people from all over the world; people from various cultures; people with various interests; and everything in between. Unlike in the early days of the internet, when it was almost a free for […]

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November 7, 2022
The 5 Online Reputation Management Trends To Watch in 2022

The tides are changing, and attuning to the latest reputation management trends of 2021 is a must to thrive and become one of the leading brands near you. In Maslow’s Hierarchy of Needs, Reputation places fourth.

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August 27, 2022
Why Content Moderation is Important to Your Business

The new generation of customers has become increasingly discerning when it comes to showing support for a brand. User-generated content is a crucial contributor to this shift.  The vast majority of modern customers have become keener in placing significant weight on the opinions and experiences of others. In fact, user-generated content has evolved into an […]

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