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Voice Support Services

Provide your customers across the globe with the support they deserve through our multilingual voice customer service. With our voice support services, you can expand your customer coverage boost your workforce and bring your business to a new heights.

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Voice Support Services

Our multilingual voice customer support solutions can help businesses extend their operations globally. Our services ensure you can quickly scale your business and maintain a loyal customer base.

Inquiry

Expand your voice customer support coverage by providing language-specific assistance 24/7.

Refund (processing)

Refund processing with validation, ensures refunds are handled in the best and most convenient way for your customers and your business.

Cancellation

A website integrated 24/7 live chat solution for handling incoming customer inquiries in real-time.

Voice Support Services
Features and Coverage

We are adept in multilingual voice support services. Our services cover the following:
Features

Multilingual Agents

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

General, Billing, and Sales Support

24/7 Availability

Verified and Properly reported Escalations

Inbound and Outbound Expertise

Toll-Free Number Acquisition

Direct Inward Dial-in Number Provisioning

Coverage

Available on per email, per issue thread closed, or per hour basis

Shared or dedicated agents available

Schedule-based messaging or 24/7 support

Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

1710/35 Spring Street, Melbourne, VIC 3000 Australia

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

Dnipro

Email Us

info@newmediaservices.com.au

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