Our Services

Email Support Outsourcing Services

Outsource email support services dedicated to giving prompt and precise responses to customer queries. Experience top-notch multilingual customer service email management.

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Explore Our Email Support 
Outsourcing Services

Tired of full inboxes filled with unopened emails?
Say goodbye to email overload with our round-the-clock email customer support tailored to your business needs. Let no message go unanswered.

Inquiry

Let us take care of your customer inquiries and free your in-house staff to focus on your core business processes.

Refunds (processing)

Your rules, your requests. We handle refunds with precision, ensuring you get the outcomes you desire.

Cancellation

Do away with multiple back and forths. We verify cancellation requests at record speed, avoiding delays and irate customers.

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Email Support Services
Features and Coverage

We are adept in multilingual voice support services. Our services cover the following:
Features

Multilingual Assistance

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 Availability

Quick handling based on Client’s preferred time-frameActual agent replies as well as Template-based replies

Actual agent replies as well as Template-based replies

Coverage

Available on per email, per issue thread closed, or per hour basis

Shared or dedicated agents available

Schedule-based messaging or 24/7 support

Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

1710/35 Spring Street, Melbourne, VIC 3000 Australia

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

Dnipro

Email Us

info@newmediaservices.com.au

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