CONTACT US
Our Services

Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.

Book a Meeting

Explore Our Outsourced Live Chat Support Services

Enable real-time and personalized assistance that’s convenient and practical for both your business and your customers. Our multilingual live chat support outsourcing handles incoming chats from customers.

Inquiry

Retain quality in your customer service. Say goodbye to delays and hello to instant responses, making your customers feel heard and valued.

Refunds (Processing)

Benefit from our wealth of experience in refund processing—we've honed the skills to tackle any situation with precision and expertise.

Cancellation

Maximize your efficiency and enhance customer convenience. Delegate your cancellation requests to our expert agents.

Find out what our exclusive lineup of outsourced live chat support services has in store for you

Live Chat Support Services Features and Coverage

We are adept in multilingual live chat solutions. Our services cover the following:
Features

Site Assitance

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 support or Schedule- based handling

Shared or dedicated agents available

Live Chat System

Billing Issues

FAQs

Coverage
• Color and Text Customizable UI
• Widget and Link-based chat options
• Real-time response
• Increased Customer Engagement
• Service Dashboard for Monitoring & Reporting
• Available per chat thread, or per hour basis

Case Studies

See Full Case Study

Latest Insights

Social Media Safety for Kids_ A Parent’s Guide to Online Protection - Cover
Social Media Safety for Kids: Risks and Protection Strategies
By nmscreativedesign • March 14, 2025
Children spend more time on social media than ever before. Platforms like YouTube, TikTok, and Snapchat have become central to...
The Importance of Profanity Filtering in Creating Safer Online Spaces
Understanding How Profanity Filtering Helps Improve User Safety
By nmscreativedesign • February 28, 2025
The Internet has transformed how people connect, communicate, and share ideas. It enables a greater level of interconnectivity. As of...
Steps to Effective Content Analysis for Better Results
Mastering Content Analysis: 5 Steps for Better Results
By nmscreativedesign • February 21, 2025
The internet is an easy-to-access trove of information for the masses. In a recent UNESCO survey, around 56% of respondents...
Read More Blogs
Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

1710/35 Spring Street, Melbourne, VIC 3000 Australia

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

Dnipro

Follow Us:

Get Started

How can we help:

I would like to inquire about career opportunities


    A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.

    © 2024 New Media Services | All Rights Reserved
    crosschevron-down