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Our Services

Live Chat Support Services

Our 24/7 live chat support services is committed to establishing customer trust and boosting engagement.

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Explore Our Outsourced Live Chat Support Services

Enable real-time and personalized assistance that’s convenient and practical for both your business and your customers. Our multilingual live chat support outsourcing handles incoming chats from customers.

Inquiry

Retain quality in your customer service. Say goodbye to delays and hello to instant responses, making your customers feel heard and valued.

Refunds (Processing)

Benefit from our wealth of experience in refund processing—we've honed the skills to tackle any situation with precision and expertise.

Cancellation

Maximize your efficiency and enhance customer convenience. Delegate your cancellation requests to our expert agents.

Find out what our exclusive lineup of outsourced live chat support services has in store for you

Live Chat Support Services Features and Coverage

We are adept in multilingual live chat solutions. Our services cover the following:
Features

Site Assitance

Available Languages
    • English
    • Italian
    • Spanish
    • French
    • Portuguese
    • German
    • Arabic
    • Japanese
    • Korean
    • Malaysian
    • Thai
Other languages are available upon request.

24/7 support or Schedule- based handling

Shared or dedicated agents available

Live Chat System

Billing Issues

FAQs

Coverage
• Color and Text Customizable UI
• Widget and Link-based chat options
• Real-time response
• Increased Customer Engagement
• Service Dashboard for Monitoring & Reporting
• Available per chat thread, or per hour basis

Case Studies

See Full Case Study

Latest Insights

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Starting a business is an exciting but also challenging endeavor. For entrepreneurs, the biggest concern is where to start, especially...
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Solution for Business Needs

Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.

Main Office

1710/35 Spring Street, Melbourne, VIC 3000 Australia

Other Offices

Melbourne

Texas

Manila

Zurich

Amsterdam

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Email Us

info@newmediaservices.com.au

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