New Media Services offers outsourced business services utilizing the collaboration of human and
AI outsourcing solutions to upgrade your services and day-to-day operations.
Founded in 2018, this online dating platform provided thousands of single individuals a place to find the right partner. With innovative features that highlight ease of access for all users, the platform became an appealing avenue for individuals with sophisticated subjective preferences. But the rise of users showing hostility within the platform’s premises has caused serious damages to its overall reputation.
Due to the growing numbers of hostile users tarnishing the reputation of the platform, the developers reached out to NMS to help them with the following challenges:
New Media Services offered profile and membership moderation services to help the client keep track of all member sign-ups and distinguish genuine users from fabricated ones through smart image verification. Additionally, NMS set up smart filters to monitor profanities and other undesirable texts in open discussions and private chats.
With a moderation system in place to keep fake personas at bay and preserve the harmony among users, the dating platform gained positive recognition from new and existing members. The client regained user trust. Presently, the online dating platform is still collaborating with NMS.
This up-and-coming fashion company offers trendy clothing to the younger demographic. Their products are mostly seasonal clothing and footwear. With the goal of expanding their reach into the digital market, they decided to create a Facebook and Instagram account. Unfortunately, the company was not aware of the threats within the social media space.
Due to the growing numbers of hostile users tarnishing the reputation of the company, the developers reached out to NMS to help them with the following challenges:
New Media Services proposed social media moderation services to the client, wherein experienced moderators and machine learning technology could monitor, review and manage content posted on their social media pages. As an added perk, NMS offered in-house moderators to respond to comments so that threads and posts are more interactive and personalized. The goal was to help boost traffic on their social media pages.
Having been equipped with a moderation system to protect their social media pages from cyberbullies and trolls, the company’s digital storefront became more successful. They earned the loyalty of more online shoppers. The capacity to communicate with clients directly bolstered their B2C connection. Ultimately, NMS’ solutions enabled them to survive the new norms of the digital market.
The mobile game developer company’s goal is to provide a social space for their players where they can talk about their experience playing the mobile game. Despite being established in 2016, the company only started to gain player recognition in 2019. With the growing number of players worldwide, the company decided to take its reach to the next level by creating a social media page. Unfortunately, some users find joy in posting negative comments, rants, and false reviews about the application and even the game’s developers.
Due to the growing numbers of hostile users tarnishing the reputation of the company, the developers reached out to NMS to help them with the following challenges:
After requesting assistance from New Media Services, NMS immediately offered social media moderation assistance to the game developer company. The service is designed to help reduce the exposure of users to negative remarks and unwanted content that can drive them away. The combined advantages of dedicated human operators and AI technology facilitate better on-page content management in real-time.
With moderators keeping track of content posted on the client’s social media page, monitoring user behavior, and curbing scammer activities, the company was able to foster a harmonious environment where their avid supporters can resonate better with each other. Additionally, the company became more popular with new players, doubling the number of people downloading their games on a monthly basis. Just recently, the client happily told NMS that they are planning to conduct an important game event to show appreciation to their customers in the future.
This niche community has been bringing pet lovers from around the world together since 2018. With interactive features that allow community members to stay aligned with the latest updates in the world of animal lovers, the online community has increased its popularity in a span of just two years. While operating online has been nothing but rewarding for the community’s well-being, there are still factors that can damage its online credibility, in the form of online trolls and cyberbullies.
One of the best ways to gain customer trust in a competitive industry is through delivering excellent customer support. The client wanted to show customers that, while they may be new to the business, they offer competitive prices, a unique menu worth checking out, and more importantly, friendly and accessible assistance at all times.
The NMS team offered the expertise of experienced community and forum moderators to handle the client’s UGC-related concerns. NMS’s community moderation service ensures that all types of inappropriate content are getting rid of accordingly. Backed with intelligent filters, the risk of increased exposure to abusive, offensive, and malicious content is diminished significantly. Moreover, the moderation system highlights easy user flagging features to help community members report hostile users.
The presence of an effective moderation system in place enabled the online community to successfully regain the trust of their members. Profanity filters were effective in dramatically dissolving conflict among. By fostering an online community away from the threats of the internet, the online community eventually gained more members.
Help us devise custom-fit solutions specifically for your business needs and objectives! We help strengthen the grey areas on your customer support and content moderation practices.
Main Office
1710/35 Spring Street, Melbourne, VIC 3000 Australia
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Email Us
info@newmediaservices.com.au
A good company is comprised of good employees. NMS-AU encourages our workforce regardless of rank or tenure to give constructive ideas for operations improvement, workplace morale and business development.
